Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-05-09T23:13:06+00:00

    Madan, we have been patiently (or otherwise) waiting for MS to fix this for all of us—for months unfortunately, but we live in hope (despair).

    :)

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  2. Anonymous
    2016-05-09T16:21:16+00:00

    I have similar issue where most of time, the screen doesn't wake up... This is highly dis-satisfying after paying so much of money...

    I have to forcefully restart my surface by pressing power button but this is not a solution.. Everytime when I do this, I lose all my work

    Anything Microsoft can do ?

    Regards

    Madan

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  3. Anonymous
    2016-05-09T12:02:59+00:00

    Yeah that's about the drain I'm seeing on a brand new SP4. I'm wondering if you are in fact entering s0 sleep

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  4. Anonymous
    2016-05-09T11:50:57+00:00

    Try reenabling USB Power Management on the 2520, maybe a Windows 8.1 Update fixed that. I'd make sure ALL updates are installed, even the recommended ones.

    That and the Surface 2 are great tablets, it really pissed me off that Microsoft didn't bring Windows RT forward. Especially since they were still selling the Surface 2 in January 2015

    I rechecked the USB hub box and left my 2520 overnight after intermittent use and it didn't have any FTW problems. At some point over the years they must have fixed it. Maybe there's also a software solution the SP4 and SB waking problems? I also was one of the few people who actually liked Windows RT, the 2520 was really an awesome tablet. I remember presenting a PowerPoint slide show with it using an HDMI cable while an external HDD and mouse were attached through the type cover and someone goes "How is that even possible, my iPad can't even do that!" 

    Another note, I set "hibernate after" to never, never, on my SB and left it unplugged for 9.5 hours again, this time I lost an average of 0.8% an hour. This is with wifi enabled and using the USB hub workaround. I realize that this isn't as precise a test as you guys are going, but it seems acceptable to me.

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