Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2017-12-27T18:44:31+00:00

    You may be hearing the internal fan but these have solid state drives, you can't hear them.

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  2. Anonymous
    2017-12-27T10:41:28+00:00

    This is happening to my Surface 4 as well. used to be able to connect the power cord and magically make it come out of sleep. now, nothing. I've tried every trick in the forums and nothing this time.i can hear the drive spin up and access, but no screen anything. 

    You can hear the drive spin up? That's amazing!

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  3. Anonymous
    2017-12-26T23:40:47+00:00

    This is happening to my Surface 4 as well. used to be able to connect the power cord and magically make it come out of sleep. now, nothing. I've tried every trick in the forums and nothing this time. i can hear the drive spin up and access, but no screen anything.

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  4. Anonymous
    2017-12-26T19:04:42+00:00

    Yes its started happening to me as well again... did not happen forever now randomly it will happen.  It's a great feature, I love re-doing all my work over and over when it loses it. 

    The best part is there is zero info in the eventlogs about it.   Last entry is "entering connected standby"... and that's it.

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