Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2015-12-27T22:29:15+00:00

    I have just bought the i7 surface pro for over 2000 dollars and the thing will not wake up after it has gone to sleep unless I press the on/off button for many seconds. Really not good!!

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  2. Anonymous
    2015-12-27T22:00:42+00:00

    Someone, perhaps this thread?, suggested Win D several times to close programs, and then alt f4 and enter, to shut down.  Since I've been using hibernate after 1 hour, I haven't had a freeze. But I noticed alt f4 does not work on the surface keyboard plugged in.  This may...Win X to bring up start menu, then u for shut down, and u again to shut down.  I am curious if this will help avoid the power off reboot to get the computer to shut down and restart.  This would be a safer shut down.  Of course, STILL WAITING FOR A REAL FIX. For this and the excessive fan noise/use problem.

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  3. Anonymous
    2015-12-27T13:52:42+00:00

    Well this morning I had a new symptom. Went out for an hour so the screen went to sleep. When I tried to wake it up,  the screen was black but the mouse pointer was visible and I could move it around. I had to do the power off-reboot to get the screen back.

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  4. Anonymous
    2015-12-26T16:40:23+00:00

    I had this problem 2 days after purchasing the SP4, after it went to the latest Windows 10 update. It occurred for me a few times a day. I changed my settings to SCREEN off after 10 minutes and SLEEP after 2 hours. For the past 2 days now I have not seen the sleep issue. Since it is intermittent though it will probably recur.

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