Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2015-12-14T15:14:34+00:00

    Josh, hibernate doesnt appear in the options. Is combined mode the default bow? If so how can we know how long from sleep to hibernate?

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  2. Anonymous
    2015-12-14T14:45:33+00:00

    I also have this problem on my new pro 4 i5 with all the latest updates applied, including firmware.

    I'm very unhappy given this is a premium device that such a common and long standing issue has not been resolved this device is for work use and I can't have it locking up..

    Anyway my experience is.

    * appears to be only after sleep when cover is closed. Not power button or desktop shortcut or start menu shortcut.

    * with the cursor set to be large black arrow with white border the cursor is seen but non responsive

    * Ctrl Alt Del sometimes causes a dialog to be displayed but is not responsive.

    * only way to recover is reset with long power button press.

    I might try switching to hibernate if that is possible but didn't seen any specific handling for cover close in settings

    please make this a top priority to fix. Thanks.

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  3. Anonymous
    2015-12-13T19:03:40+00:00

    I'm using NEVER right now for sleep/hibernate, with display turning off in 30 mins or so of non use.  But that is plugged in.  This will be a nuisance in tablet mode.  If I want to save battery power, how would I turn off the display without waiting the five or 10 minutes I have it set to?

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