Surface Pro 4 - Screen won't wake from sleep

I have also disabled Sleep mode forcing it to go in Hibernate whenever on battery power. That seems to have worked around the issue for now whilst Microsoft fix it. Also it will improve the battery life to boot.

I have changed the setting to Hibernate, but today encountered another problem.  I just spent the last twenty minutes trying to get my Surface to come out of hibernation!  Actually had to do a Two-Button shutdown to get it going again.

After sitting down with some colleagues and closing the lid for about 20 minutes.  Getting back to my desk, the screen would not come back to life.  The keyboard would light up, but the screen would not wake even with a windows>p>p  This time, not even the infra red would come on (which it would previously).

Luckily I had my iphone with me to look up how to do a Two-Button shutdown (which I had never heard of before) as just starting with the power button only did not work.  I had to press the power button and the volume + button until the Surface screen appeared and then for another 15 seconds.

Here are the instructions if you come across this issue

https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/surface-wont-turn-on-or-wake-from-sleep?os=windows-10

I'm thinking it might be best to shut down completely when moving around or not close the lid!

My Surface Pro 4(s) have been a nightmare.  I first purchased three of them (for myself and members of my family), all of which had to be exchanged after less than a week due to a variety of issues that Microsoft informed me came down to a bad run of manufacturing. Okay, so let's give the next round a try.

I received three new Surface Pro 4s, and I continue to experience inconsistent (yet frequent) problems with all of them.  One of the primary issues is that the battery is draining when the unit is powered "OFF."  Not sleep mode (as I know Microsoft acknowledged that they knew of the battery draining issue during SLEEP mode prior to release, yet they still released these expensive products to the market), I actually powered these devices completely off and the batteries have continued to drain.

It also seems that the device cannot even start back up when I put it into SLEEP mode or just close the tablet.  If and when I close the tablet with the keyboard, the screen will go black and most of the time not come back on no matter what buttons I push. I just have to wait until the device decides it is ready to turn back on.

Finally, with each and every Microsoft update, my system has been degraded.  Their update two weeks ago broke all of my internal webcams; and now today's update (12/8) broke my Outlook program.  I didn't have any issues connecting with my company Exchange server (complete Microsoft product) until I downloaded and installed today's update. Now, Outlook cannot connect to my Exchange and we are trying to figure out how security certificates could have been changed in an update.

Bottom line, I have experienced more issues with this tablet than I have with any other product I have ever purchased.  I would highly recommend anyone thinking of purchasing one to purchase something else as there are many other cheaper and better tablets that have been available for quite some time. Microsoft was not ready to release this product, and it shows.

Hi there,

Could you tell us how you put your device to sleep? Is it "sleep" or "hibernate"? Have you tried uninstalling and reinstalling Chrome?