Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2017-01-12T08:42:51+00:00

    Thanks ForceTalent - I'm just about to try your complete rebuild suggestion.  I don't know if this help but my experience to date is that even after a rebuild the NEW Cover with Fingerprint Reader seems to be the issue.  Rebuilt using Old Blue cover that came with an SP3 and dont have any issues.  Swap to the New Cover and hey presto wont wake up from sleep.

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  2. Anonymous
    2016-12-17T22:20:35+00:00

    By hold to start and +volume will open back again. Try I have that problem and works.

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  3. Anonymous
    2016-12-16T13:07:51+00:00

    Sounds like your failure mode was far more consistent then mine, and may have been related to you partitions, possibly the suspend partition.

    Mine is intermittent - it certainly isn't "guaranteed to fail to wake".  I was surprised to see it wake just fine when I came down to my study this morning - but it wedged last evening during a fairly short (definitely less than 2 hrs) interval after dinner.  This is definitely intermittent for me, and so far, no idea of what triggers it and no way that I could reliably reproduce the problem.  (I have a small suspicion that Bluetooth/USB power management may play a part in this new problem, due to weird BT speaker reconnection beeps every few minutes after the screen dims.  Like the wake problem, this was a problem several months ago that (mostly) went away until reappearing recently.)

    I only know that I really thought we had left this hideous Surface Sleep of Death T-Rex in rear view mirror, but apparently, it's caught up and jumped into the back of the Jeep with us for the ride.

    I didn't want a new computer (other than the Surface Studio) for Christmas, but now I'm reconsidering - I doubt the SS is ready for prime time, and I need a computer I can rely on to get my work done- sadly, after this "upgrade" my SP4 is no longer suitable for that role.  After two years of putting up with the horrid instability of the Surface family, I'm just not up to waiting another year for a flaky possible fix...

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  4. Anonymous
    2016-12-16T07:16:48+00:00

    OH NO!  IT'S BACK!  I guess any more than about three months without the Intel/Microsoft Power Management Monkeys screwing up my computer was too much to ask...

    Things were *finally* starting to work mostly as they should, and I hadn't had to do the YAPORRAC dance (Yet Another Power-Off, Reboot, Restart Apps Cycle) for weeks.  Unfortunately, this week's update has my SP4 failing to wake about once a day - so far, it's always been when docked, but I haven't done much out of the office this week, so it hasn't had much chance to fail to wake when undocked.

    I'm currently at 14393.576, and for the first time in a long time, I'm back to at least daily failures to wake.  I'm not actually sure if the offending release is KB3206632 (the most recent one), or the previous one, KB3201845, which was replaced by KB3206632 in only three days.

    Anyway, after being pretty stable for a long time, this is definitely broken again.  Who else is having this problem again?

    When my unit suffered this problem, it was guaranteed to fail to wake if it slept for more than a 1-3 minutes. I have tested these scenarios. 1, Update to Anniversary Update (which is the reported fix build) from the factory surface image which continued to which continued to fail. 2, Update to Anniversary from build 10586-104 and that also failed. 3, Wiping all partitions (including recovery) using disk tools and clean installing Anniversary (14393-0) and that has never failed.

    My unit will sleep to doze after the default 2 hours perfectly and also tested it for 1hr 55mins (close to default hibernation) and it woke up fine too.

    If you're running an updated version of the OS, I'd suggest backing up your important data and trying scenario 3 including wiping all existing partitions and let the Anniversary installer create new ones.

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