Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-07-15T02:49:11+00:00

    Thank you TianjiWu.  Wow, this is much longer than I ever get.  I would definitely say that in sleep mode, previous to this USB change, if I tested how long it would last the best I would ever get was 72 hours.  I never would get 160 hr.  Is there some other settings you have altered?  I have the wifi turned off when sleeping (which made a huge difference).

    Thanks!

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  2. Anonymous
    2016-07-15T02:41:31+00:00

    Just received a slew of firmware updates 7/14.  Not sure if these were supposed to come on the 12th update but I've now put the SP4 back to allowing management of the USB.  Will see how this goes.

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  3. Anonymous
    2016-07-14T23:47:11+00:00

    At least no one from MS has marked this as 'answered' again.  That usually happens as soon as a new firmware update comes out and then we have to complain a lot before they remove the 'answered' :).

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  4. Anonymous
    2016-07-14T22:05:41+00:00

    Yes, I have the exactly the same situation. After the July 12 updates, I put the USB Root Hub power saving on. And it worked for 1.5 days or so. So, I got quite high hope this time. But this morning, it didn't wake from sleep! So, I had to turn off the USB Root Hub power saving again...

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