Surface Pro 4 - Screen won't wake from sleep

I wonder if some on this blog would be interested in "hard to start Surface Pro 4 after yesterdays ( feb 17th) update" blog where we add to the discussion for those of us who had previously not had the wake from sleep issue prior to the 2/17/2016 update.  In my case I was successfully able to sufficiently roll back and have since not experienced instability. 

Unfortunately, that blog does not address those systems that had the wake issue before the 2/17/2016 update. 

As a side note, I have yet to read anything constructive from Microsoft or even acknowledge the new problems this update caused.  As a non IT person, I have spent far too much time figuring out how to roll this update back. But have appreciated this blog because very likely you helped me avoid the issue pre 2/17/2016.

I got this problem after install Surface update (HW and Firmaware) from official website. Before it worked great.

Thought that I would post my experience with this issue as it may give someone insight into the root cause.

I received my SP4 i7/16/512 back at the end of November. I did not start experiencing the Screen will not wake from Sleep until recently. Not sure yet what caused it but here are my symptoms and possible causes. Screen would not wake from sleep and sometimes it would say Camera Loading, but it would not load and other times just a dark screen with boxes/pixels highlighted in different areas of the screen. From this screen by hitting a key I would sometimes get a Display Menu to slide out from the right. Try as many times as I could I could never get it to select any of the display options. I found after the 2 button reboot that the camera was not working for the Windows Hello function, but appeared to be working for regular use. See attached pictures for screen shots.

Things that had changed recently. End of December and early January there were a couple Microsoft updates.  I have updates set on automatic so I had not really been paying attention to the updates and when the problem started as it started and I did not think anything of it as  I thought it was just a momentary glitch. Another thing that had changed was that I had just recently unboxed and plugged into the Surface Dock for the first time. Previously I was just using the power cord that came with the SP4 and had not used the Dock. When I bought the SP4 I was new to Surface Pro and windows 10 and did not rush in and transfer everything over and start using it as my laptop replacement. I was taking it slow and loading things as I became more comfortable with the SP4. What makes me suspicious of the Dock was the menu that comes up about selecting the Display Options.

I have gotten back to where my SP4 WILL wake from sleep by using the Recovery option and going back to a set point at the end of December. I think that the recovery should have removed the updates and possibly undone any settings that may have been changed by plugging into the dock. I only had it plugged into the Dock for power and had not yet gotten to connecting to the network or external monitor through the Dock. We shall see what happens when I let it update again and then try the dock again. I do not know enough about computers to say that either of these were the cause, but it seems awfully coincidental. Perhaps someone else can comment.

Penny,

If you have to use the two button reset continually, you need to either reset your new Surface (which should never be required on a new machine, but this has resolved issues for some people) or exchange it. If you are near a physical Microsoft Retail Store, go there and they will swap you out.