Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

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Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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2,411 additional answers

Anonymous

2016-02-08T12:16:23+00:00

Hi,

Your answer is pretty much incomplete!

The text you had written is not the answer, you should describe more in details about the problem, and suggest a temporarily solution. Not just go straight to say hey do that...

I appreciate your responsibility to community, but for someone like you with those badges more responsibility and professionality is required.
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Anonymous

2016-02-08T00:32:37+00:00

Hello,

Been using this driver for a few weeks, problem has cleared up, no problems with dock.

![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=8c63985a-d00d-4cf5-834d-3c75f064b072)

That is the one that largely fixes one problem and creates another -- can't connect to an external monitor.
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Anonymous

2016-02-08T00:25:36+00:00

Hello,

Been using this driver for a few weeks, problem has cleared up, no problems with dock.

![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=8c63985a-d00d-4cf5-834d-3c75f064b072)
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Anonymous

2016-02-07T22:47:40+00:00

My video driver version is still 20.19.15.4326 and frankly, if it's not been released officially by Microsoft yet, there probably is still something wrong with the newer drivers. Given the state of the current release versions I don't really trust them to deliver a functioning set of preview drivers. And from what I am reading here, we are nowhere near a solution to this problem (with neither driver version).

LauraMer, the driver on Intel's website, mentioned back on (I think) page 42 of this thread, is 20.19.15.4352. I've been using that for over a month now. My wake issues have been limited to maybe 2 or 3 times over the last month, if that. I use Ctrl-Alt-Del pretty regularly though.

From what I've read here, the .4352 driver doesn't work well with the dock, but I don't use the dock. Intel makes the video hardware, and the driver. I'm sure MS has their reasons for not rolling it out - maybe because of the dock issues - but that wouldn't dissuade me from using it. It's made the difference between a having a Surface vs a brick.

As an IT Pro and long time (30+ yrs) Microsoft user, I have long since stopped looking for logic and rationale in what they do, or don't do.
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