Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-01-28T13:23:23+00:00

    Just installed the firmware update.  Nothing mentioned in the update about fixing the sleep issue.  I never appreciated my iPad, how it always popped awake every time I opened the outer cover.  It used a magnet to sense that, and popped on every time.  Gotta give credit where credit is due.

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  2. Anonymous
    2016-01-28T10:44:19+00:00

    My first reboot got stuck with keyboard backlight on and everything black :( Not a good start but willinn to try a few case closes to see if sleeps properly and then wakes up without issue

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  3. Anonymous
    2016-01-28T10:32:22+00:00

    I just installed the latest update today, I didn't notice any difference for display problem or wake up issue as I manually updated my intel graphic driver which seemed to solve the issue. But I noticed one big difference is that the battery life seems dropped dramatically. I lost about 10% battery within 20 minutes with system idle. I am not  sure if there is any problem with the battery remaining hours estimation. Usually it shows more than 10 hours remaining at full charge if I don't do anything. Now it only shows about 5 hours remaining under the same condition(full charge, doing nothing, all programs closed).

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  4. Anonymous
    2016-01-28T03:02:11+00:00

    Everyone, there is an update for SP4 and Book!

    https://www.microsoft.com/surface/en-us/support/install-update-activate/surface-pro-4-update-history

    Fingers crossed that it works...

    R

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