Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-01-20T21:07:16+00:00

    Microsoft working on 'sleep' issues with Surface Pro 4, Surface Book with solution early next year

    I think that's a separate issue.

    It is, but my reason for posting was in response to turbodogx asking about how widespread/well known the sleep issue is.  The link mentioned that the new chipset is "problematic" in relation to the sleep issue, and I doubt the wake from sleep issue has escaped their notice.  We have a 50+ thread going here, I'm sure MS knows about it.  But I don't expect a response from them.  Eventually they'll figure it out and post a fix, which will get rolled out with an update, and they'll act like there was never an issue.  This is SOP with MS.

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  2. Anonymous
    2016-01-20T20:20:04+00:00

    I checked the Driver details and they are the New one.

    I am taking the Unit back today to where I bought it from and see what happens.

    Its only 3 days old today and this morning in a span of 5 minutes the screen turned black 4 times. I couldnt even open Outlook before the Screen went into sleep or whatever "****" mode.

    I didnt waste $2799 for a piece of dead weight.

    How can we notify Microsoft about this issue besides here where no one seem's to do anything?

    I might take to Social Media as this needs to be addressed.

    I also wonder how none of the other people are experiencing these issue's or have they just been silent and hoping a software fix is around the corner?

    I am happy to wait for a fix but I cannot even work for more than 2 minutes on it before it goes into sleep mode.

    This is seriously screwed!!!!

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  3. Anonymous
    2016-01-20T20:04:07+00:00

    This seems to happen more frequently if:

    1. I have usb/display ports attached to devices
    2. close the lid
    3. unplug things (usb, display)
    4. open the lid a few seconds later (maybe a minute)

    I get a black screen and have to reset.

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  4. Anonymous
    2016-01-20T19:58:53+00:00

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