Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

Was this answer helpful?

10 people found this answer helpful.
0 comments

2,411 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-01-16T15:08:25+00:00

    This works for my surface pro4. Anybody have this problem should give it a try.

    And please rate helpful at page 42 if it works.

    Was this answer helpful?

    0 comments
  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2016-01-16T14:21:43+00:00

    try a two button reset:

    Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.

    Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.                                                                             

            The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

    Step 3: After you release the buttons, wait 10 seconds.

    Step 4: Press and release the power button again to turn your Surface back on.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-01-16T13:14:41+00:00

    Since it seems some folks believe the "fix" occurred with the last update, it would help to know some specifics.

    If you still have the problem waking from sleep:

    1. Is it unplugged, plugged, or both? Laptop and/or Tablet mode?
    2. Is it only when closing the keyboard (seems to be common in this thread), or anytime?
    3. Is it anytime, or only after Sleep for 1 hour or more?

    I have not had any black screens since moving to hibernate from sleep, if more than 1 hour, on my I5.  But that's not a fix, and is sort of annoying.  My SP3 goes to sleep and awake with ease, virtually no pause.  Hibernate on this SP4 is a bit slow.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-01-16T12:19:50+00:00

    Trouble with Surface : won't start, won't turn of. Just hangs with the logo Surface on black screen.  Can't do anything.

    Was this answer helpful?

    0 comments