Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-01-13T13:23:20+00:00

    Have you installed the .4352 driver update discussed over the last few pages here?  I haven't had a wake from sleep issue since I installed it around 2 weeks ago.

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  2. Anonymous
    2016-01-13T13:22:46+00:00

    Hi guys,

    These 3 first weeks with my Surface Pro 4 i7/16gb/256gb as my work computer has been frustrating.

    Some of the problems are gone, but the biggest one and most frustrating is still here.

    So my setup is:

    2 offices with the following setup:

    2x Samsung S24c650 monitors

    1x Surface Dock

    2x Mini DP to DP cable.

    i come to work at one of the offices, plug my surface in to the dock, boot up, everything is fine. 

    go get a coffee, a trip to the toilet, meeting etc:

    Surface has turned of its screen (which it should do) 

    wake it and only the surface wakes up, when i check the display properties it still show the monitors as connected(and apps/windows may open on the other screens), but i cant get a picture even if i turn them on manually and choose the right input. still just a black screen. disconnecting the dock and connecting again does not work either. 

    only thing that works is to reboot again, sometimes i need to do it a couple of times. disconnecting the dock and connecting again does not work either.

    and it's the same in both offices

    Anyone found a solution or easier workaround?

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  3. Anonymous
    2016-01-13T13:14:51+00:00

    It is now January 2016 and the Surface Pro 4 STILL won't wake up much of the time. I am about to return my device for a refund and stick with my Surface Pro 3.

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  4. Anonymous
    2016-01-13T11:37:01+00:00

    But we can't rely on that solution every time this occurs.

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