Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

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Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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2,411 additional answers

Anonymous

2016-01-05T01:59:47+00:00

I'm getting a bit confused with two different "solutions." The current display driver 20.19.15.4326...is that a new one? Is that the "fix"?

If not, and I have not challenged it yet, I have the following settings working just fine. But I disagree with Loren about Hibernate. My experience and I thought I read this too, is that Sleep works fine until 1 hour. So I have my settings as he does, except I leave it on Sleep for up to an hour (maybe a few minutes less) , and then Hibernate. That has worked just fine. The only difference I have for battery is screen off sooner.

That said, I don't like using hibernate, as I think sleep wakes faster and is less hard drive intensive. So, I would like a fix!
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Anonymous

2016-01-05T00:07:40+00:00

Hi Jordan,

Try the following settings for sleep and hibernate after (so far I haven't had any black screen issues):

On battery: screen off 5 minutes, sleep in 15 minutes, hibernate after 15 minutes (or less) of sleep mode.

On power (plugged in): screen off in 5 minutes, sleep in 3 hours, hibernate after - never.

I'm sure these could be played with a bit. For me sleep is not the problem, hibernation is - especially after long sleep and hibernation times. It doesn't make much sense but for me I haven't had a black screen event yet with the above settings.

I'm curious to know if anyone else has success with these settings.

I just changed mine to see what happens.
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Anonymous

2016-01-04T23:28:36+00:00

Hi Jordan,

Try the following settings for sleep and hibernate after (so far I haven't had any black screen issues):

On battery: screen off 5 minutes, sleep in 15 minutes, hibernate after 15 minutes (or less) of sleep mode.

On power (plugged in): screen off in 5 minutes, sleep in 3 hours, hibernate after - never.

I'm sure these could be played with a bit. For me sleep is not the problem, hibernation is - especially after long sleep and hibernation times. It doesn't make much sense but for me I haven't had a black screen event yet with the above settings.

I'm curious to know if anyone else has success with these settings.
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Anonymous

2016-01-04T23:21:55+00:00

Windows key + P has not worked for me, ever.
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