Surface Book 3 Cracked Screen

I have had my Surface book 3 for a few months, and I have babied it. Never leaves my desk, never goes in a backpack, never slammed shut, never dropped or otherwise treated improperly. I have a semicircle crack that randomly appeared by the webcam at the top of the screen. The laptop doesn't have a scratch on it and the screen randomly cracks? There is definitely a design flaw with the computer that Microsoft refuses to acknowledge. This should be covered under warranty repair if it just breaks from normal use. A $2,500 USD laptop should not have a cracked screen out of the blue from just sitting on a desk. The fact that Microsoft refuses to accept responsibility for such a widespread and obvious issue on their part, means I will not be purchasing Microsoft hardware in the future, will not be recommending them to anyone, and in fact, will be very vocal about their poor quality and lack of accountability.

Less than 2 weeks after receiving the Surface Book 3 the screen has cracked, same issue with the crack emanating from the camera/microphone location, It is obvious to me that this is a design fault, the screen touches the keyboard element at an awkward angle, and if any slight pressure is applied to the device the screen goes under tension and is vulnerable to crack.

The Microsolft rep on the phone from Manila advised using a cloth between the screen and the keyboard element, and even a hard case for carrying!!! Crazy... How can Microsoft get away with such poor engineering and an obvious design flaw. It is evident there are many unhappy customers given the first choice on the complaint hotline is for "SURAFCE DEVICES".

Microsoft have refused to replace the screen saying it is "Physical Damage". I am pursuing the matter further with a lawyer.

LMK if anyone has been successful on the replacement at no charge.

I have had no success with multiple attempts. Other problems are now stemming from the original crack and I am worried I’ll need to replace my entire computer after only a year of using it. $2500 down the drain.

I have had the same problem. Cracked screen within 3 weeks of purchase. An obvious design defect w the product. After escalating with Microsoft they want nothing to do with it. They claim it’s physical damage so my fault.

Happy to join a lawsuit. Word of advice :

NEVER BUY MICROSOFT SURFACE BOOK 3 it has a design flaw resulting in cracked screen.

Microsoft Customer relations is terrible.

Faceless company.

G

I have had the same problem. Cracked screen within 3 weeks of purchase. An obvious design defect w the product. After escalating with Microsoft they want nothing to do with it. They claim it’s physical damage so my fault.

Happy to join a lawsuit. Word of advice :

NEVER BUY MICROSOFT SURFACE BOOK 3 it has a design flaw resulting in cracked screen.

Microsoft Customer relations is terrible, it’s impossible to meet a human in person. All hiding behind a call centre in Philipines.

Faceless company.

G