Surface Book 3 Cracked Screen

Anonymous
2020-09-30T22:51:29+00:00

My 3 month old Surface Book 3 has developed a small crack in the screen. 

The crack is about 2cm long , at the top of the screen in the center above the webcam.

It is an upside down semi circle shape. 

Microsoft Support have already told me it will not be covered under warranty.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2023-01-21T17:11:35+00:00

    Bought mine July 2020 and this morning I opened it to discover a large diagonal crack across the screen. Since buying this device it has been handled with the utmost care, no knocks, no scratches.............Now I find that it is impossible to speak to anyone at Microsoft, but I have found, by using what is misleadingly called Microsoft Support, that it will cost me £617 to repair a device which is only 2.5 years old. From the other comments I have read this fault would appear to be inherent in these machines and therefore Microsoft should be repairing free of charge irrespective of warranty status. I bought a Surface Book to be able to do my professional artwork, but now I can't do this. This is appalling.

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  2. Anonymous
    2023-01-03T16:26:00+00:00

    Surface Book 3 purchased in 2020. First noticed a semi circle crack underneath web cam. Now a month later there is a hairline crack from the top middle down to bottom right corner. $2,800 for this pos. Should def last longer than 2 years.

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  3. Anonymous
    2022-11-21T04:22:15+00:00

    ... same for me too, starts at right microphone and loops around

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  4. Anonymous
    2022-11-18T17:13:06+00:00

    Class action lawsuit for the faulty design of surface book 3?

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  5. Anonymous
    2022-11-18T17:10:54+00:00

    This happened to me too, three separate models. Not only that, the graphics card disconnects randomly, making it useless for the work I do. I think the model is extremely faulty and Microsoft should be responsible for repairing the bad design.

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