Surface Book 3 Cracked Screen

Anonymous
2020-09-30T22:51:29+00:00

My 3 month old Surface Book 3 has developed a small crack in the screen. 

The crack is about 2cm long , at the top of the screen in the center above the webcam.

It is an upside down semi circle shape. 

Microsoft Support have already told me it will not be covered under warranty.

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

111 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-08-03T13:06:38+00:00

    Same issue here.

    I am very, very carefully with all my stuff. But suddenly a crack from my camera to my front right appeared. And today I mentioned that there was another crack from camera to the F1-area below in the screen, very thin.

    I also called Microsoft about it, but it seems that my €2500 device is also gonna cost me around €700 in order to fix the screen.

    After some Google actions I see I am not being the only one :(....

    What can we do now? This is very disappointing for such a premium product.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-07-27T07:32:23+00:00

    Refuse to replace mine at my expense absolutely disgusting from Microsoft mine cracked on its own within the first month when I replace my surface book 3 it won’t be one of theirs.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-07-27T01:19:55+00:00

    I have still refused to pay to fix mine. My pen is worthless now because the initial crack turned into a shattered screen. Such a POS company trying to pawn this **** off as a tablet combo. No way an Apple product is released with this shoddy of material. If you find any success getting replaced let me know.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-07-26T23:40:04+00:00

    Have an SB2 - No problems. SB3 cracked within 3 months and about 6 weeks later another crack propagated across the screen from the same spot. Never dropped.

    Microsoft advertise this as a robust laptop. Ha Ha!

    Sadly it will be the last SB I ever buy.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-06-30T16:36:13+00:00

    So my Surface Book is not new. Bought Sept 2016 and has been fine until last couple weeks when I noticed a discoloration on far right side of screen. Today I realised the discoloration is because the top right corner of the screen glass has come away from the metal casing. If I squeeze it together, it simply pops back out. So this is not a cracked screen but a popped screen. I have no extended warranty and having read the MS blurb on repairs, I reckon it will cost at least £700 plus I will get a reconditioned screen/laptop. Any suggestions?

    Was this answer helpful?

    0 comments