Surface Book 3 Cracked Screen

Anonymous
2020-09-30T22:51:29+00:00

My 3 month old Surface Book 3 has developed a small crack in the screen. 

The crack is about 2cm long , at the top of the screen in the center above the webcam.

It is an upside down semi circle shape. 

Microsoft Support have already told me it will not be covered under warranty.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2021-11-13T10:03:02+00:00

    I have the same problem, 2 cracks from the top of the screen which came after just 1 week of light/normal use, around june 2020. Microsoft support told me that it is not covered by the warrany, and I did not want to pay 700 dollars to repair a brand new product. It has stayed the same for around 1,5 years now, I'm just waiting for Microsoft to acknowledge the problem, and offer me compensation and free repair.

    This is extremely bad customer support Microsoft! Get a grip!

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  2. Anonymous
    2021-11-06T17:31:28+00:00

    I have the same issue, broken screen.

    No damage in laptop, alwais in desktop...and yesterday i opened and see the broken glass

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  3. Anonymous
    2021-10-14T18:57:50+00:00

    ImageImageHad my Surface Book 3 for less than 2 months and it's got a similar crack originating from the metal casing.

    Microsoft support apparently doesn't care. Wish I had read these reviews before buying. I'm waiting for a rep to exhaust his resources to see what else he can do and he's promised to connect with me in 24h. I've also e-mailed the CEO of Microsoft, have tweeted at them and will continue to do so, and have filed a complain with the BBB.

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  4. Anonymous
    2021-10-03T11:57:25+00:00

    Same issue with my surface book 3. 2 cracks. Jbhifi told me it's my fault.

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  5. Anonymous
    2021-10-03T00:31:59+00:00

    I had same issue. Considering going to ACCC if it's not replaced or refunded.

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