Windows 11 update: Failure to detect USB-C monitors

Anonymous
2022-04-16T17:16:29+00:00

On April 14th, I updated my Windows 11 PCs (Surface Pro 7 and Surface Book 3) to build KB5012592. Since that time, I have tried two different Surface Dock 2s and neither, with either PC, recognizes my monitors via the USB-C ports. Finally, I switched back to the Surface Dock and both PCs recognize my dual monitor setup using HDMI. I am running two Asus 32" ProArt (model: PA329CV) monitors.

This problem materialized on both PCs, for both monitors, immediately upon the Windows 11 update.

I was on the phone with Microsoft, which offered no advice, instead it immediately sent me to Asus. Working with Asus, I upgraded my firmware (I had already done this a couple of months ago, but went along...), Still no dice. I am waiting on Asus Level 2 support to get back to me.

I am not very keen on performing a complete wipe of my machines to reinstall an earlier version of Windows as I tried this on the Surface Pro. I wasn't vigilant and it automatically updated to the W11 build referenced above during the installation process. As such, the reinstallation process didn't solve the problem - the monitors are still not recognized via USB-C.

Has anyone else experienced something similar? Is this a known problem?

***Post moved by the moderator to the appropriate forum category.***

Surface | Surface Book | USB-C

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-06-27T15:29:41+00:00

    I have received back my monitor from Asus. Asus had the monitor for several weeks, they tested it and said it is working correctly.

    My surface book can still not detect it.

    I reinstalled Windows 11 - still cannot detect monitor!

    What else might I try?

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  2. Anonymous
    2022-06-23T18:33:00+00:00

    Hi JohnRizzuto,

    Thank you for the updates. We'll wait for the monitor to arrive then test it again on the Surface and also with the Surface Dock 2 and see if still we'll have the same behavior or not.

    Kind regards,

    Marrion

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  3. Anonymous
    2022-06-23T17:43:02+00:00

    Correction. I expect to receive the monitor back from Asus on June, 27th.

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  4. Anonymous
    2022-06-23T17:41:39+00:00

    Asus, has not been able to recreate the problem and is sending the monitor back to me. I expect it tomorrow.

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  5. Anonymous
    2022-06-16T20:57:21+00:00

    Thank you JohnRizzuto. We'll look forward to more updates on this.

    Regards,

    Marrion

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