This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I connected the Duo to my PC and tried to copy my music to the Duo. On my old phone I could copy the music to the phone by using windows explorer and just copy and paste to the phone. On the duo I get an error message saying the device is no longer connected. When I look at the Duo in windows explorer you can't see anything no folders at all. My old phones folders showed up.
I tried windows media player but the duo doesn't show up to sync to.
Anyone know how to get music conveniently to the duo?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Was experiencing the same issue. Found the following setting. On the Surface Duoopen Settings, search for USB. Select USB Preferences, under "Use USB for" select File Transfer.
Windows now will be able to connect to Duo and allow file transfer via File Explorer.
Cheers!
Really appreciate the tip. I'll change the settings now and really hope it works. Thanks much.
Dealing with the same issue of copying both music files & photos from my Win 10 folders using File Manager. Resorted to opening the included OneDrive app and downloading from the backups I have stored there. Don't know if I was successful or not (lots of Gb's) yet.
Many of the included apps (files, music, photos) from Google & Microsoft (Calculator!) are basic to the extreme.
