Syncing music to the Surface Duo?

Anonymous
2020-09-11T18:59:15+00:00

I connected the Duo to my PC and tried to copy my music to the Duo.  On my old phone I could copy the music to the phone by using windows explorer and just copy and paste to the phone.  On the duo I get an error message saying the device is no longer connected.  When I look at the Duo in windows explorer you can't see anything no folders at all.  My old phones folders showed up.  

I tried windows media player but the duo doesn't show up to sync to.  

Anyone know how to get music conveniently to the duo?

Surface | Surface Duo | USB-C

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Anonymous
2020-09-12T17:57:36+00:00

Was experiencing the same issue. Found the following setting. On the Surface Duoopen Settings, search for USB. Select USB Preferences, under "Use USB for" select File Transfer.

Windows now will be able to connect to Duo and allow file transfer via File Explorer.

Cheers!

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  1. Anonymous
    2020-09-19T21:50:07+00:00

    " you can tap Settings, tap Connected devices, tap USB, tap File Transfer under "Use USB for".  

    that would be nice. However, there is NO USB option in 'connected devices' ....

    I have

    currently connected

    previously connected devices

    connection preferences:

    bluetooth

    cast

    printing

    files received via bluetooth

    surface pen

    surface audio

    link to windows

    BUT NO USB

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  2. Anonymous
    2020-09-19T21:45:15+00:00

    USB connection is sketchy at best, the preferences are grayed out (no way to change from no data transfer to other options, or control by device...).

    I got to work somehow, it starts the transfer and then disappears off my desktop completely. I am trying to transfer music and images from my surface studio, it should be a piece of cake!

    NOT GOOD

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  3. Anonymous
    2020-09-12T18:27:48+00:00

    Copying my photos now, music when task completes. 

    Only one issue though.  "file transfer" setting doesn't appear to stick.  Meaning if phone disconnects from USB cable to my PC or restarts, setting reverts back so I have to remember to reset it again whenever I need this capability in the future.

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  4. Anonymous
    2020-09-12T18:21:08+00:00

    Really appreciate the tip.  I'll change the settings now and really hope it works.  Thanks much.

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