Surface pen no longer able to highlight the article

Anonymous
2017-11-06T04:35:32+00:00

I use the surface pen to do personal reading as well as highlighting on the article. However, recently I suddenly cannot do the highlighting  anymore. Each time I tried to highlight, the pen dragged the screen to the next page. Is this the problem with the pen or the application software?

Moved from:      Surface / Surface Pro 4 / Display and screen

Surface | Accessories | Surface Pen

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Anonymous
2017-11-13T21:35:21+00:00

Hi Swee,

I think what you are seeing are some Pen interaction improvements that were made in the Fall Creators update. 

**Scrolling with pen.**In the effort to create a more intuitive pen interaction on Windows, we are emphasizing natural and direct manipulation of content with pen. You don’t have to “hunt and peck” for scrollbars or frequently switch between pen and touch when navigating; now you can scroll content directly and fluently as you would with your finger.

**Selection with pen.**We also revised selection with pen by giving it more control over the selection process. Not only are we showing selection grippers whenever text is selected via pen, but also are allowing for a consistent and fast selection of content – text, objects, or ink—by dragging the pen while the barrel button is pressed.

For example, if you are in Edge or a Store app you can now select text by quickly double tapping a word and then dragging the selection grippers to adjust the words highlighted OR you can press and hold the pen's barrel button while you highlight the desired text.

Hope this helps,

Greg

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  1. Anonymous
    2017-12-17T10:20:53+00:00

    Barb, I see your point but it doesn't make any difference how it works on other devices. It's irrelevant because our other computers don't support a digital pen. The point is it doesn't work like it used to do on my devices and I don't have another £2,000+ to replace them. 

    It's hugely frustrating. I thought they worked perfectly before so I don't understand the point of the change.

    I'm hoping a lot of other people have the same view of the change so that we can collectively ask Microsoft to put it back to how it was before if there's no fix. For me it's completely ruined the experience of using the Pen to select text. It wouldn't be so bad if tapping the text to select it actually worked. Many times you can tap away at the text or try to move the selection handles and nothing happens.

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  2. Anonymous
    2017-12-17T10:14:43+00:00

    Ruz San, 

    As far as I'm aware there are no Microsoft stores in the UK. 

    However, you are completely missing the point. This has nothing to do with the drivers or using it on different products. We have two Surface Pro 4's and two Pens. Both work exactly the same way of course. 

    The point is that the behaviour changed after the Fall Creators Update. This was obviously a deliberate design change by the Microsoft team, this is not a problem with drivers or different devices. 

    My best guess is that the change was made because the new Surface Pro doesn't include the Pen as standard, so it was done to make the device easier to use with touch (not Pen) - I say this because notably, when using the Mail app to select text you get two "handles" either end of the text you have selected IF you use your finger, but if you try to use the Pen that doesn't happen - the background turns grey to indicate the text has been selected but using Ctrl+C won't copy it. It did before the Fall update. 

    The behaviour is the same on both Surface Pro 4's that we have, and using either Pen. 

    As I said, what I am trying to find out is, is there a way around it, a setting somewhere, to get it to behave like it used to because for me the way it works now (or rather doesn't work) is a real pain and in terms of productivity it has made things far more difficult for me than they used to be. 

    I have a disability with back problems that limits my movement, so using the Pen rather than just using touch with my fingers makes a huge different to me.

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2017-12-17T09:48:21+00:00

    Have you been reading the growing number of posts on this where the behavior was

    changed by the Fall Creators Update? Do you personally have access to Surface

    devices running the original Creators Update and the Fall Creators Update so

    that you personally can see the differences in behavior of the pen?

    >They'll be able to reproduce the problem and determine if your Pen will work differently on another Surface, or if the same problem will occur with a different Pen.

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  4. Anonymous
    2017-12-17T03:20:56+00:00

    Erwin Nga, did you look at the Feedback Hub before you posted that comment?  This issue has been documented in the pre-release Insiders Preview version since it first appeared in the beta builds in July. There are dozens of bug reports about how the new pen behavior breaks so much other functionality. Please do a search in the Feedback Hub and you'll see. 

    Also, here's another thread about how the Fall Creators Update has broken so much of the pen functionality in many other programs.

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