Hey all, Recently (post 1903 update), my Surface Book 2 screen started flashing black every time I touch my Surface Pen to the screen to ink something. It works just fine if I'm using the Pen as a cursor (IE moving/closing windows, etc all work just fine) and if I'm using the pen to ink in a Win32 app. What I've tested in so far: OneNote UWP -- flashes when inking MS Whiteboard -- flashes when inking MS Sticky Notes -- flashes when inking OneNote 2016 -- works just fine I've run the Surface Diagnostic Toolkit, re-installed the Intel UHD drivers, installed the latest Surface Firmware, and run Windows Update, all to no avail. I'm running W10 1903 Build 18362.175 on a 13in Surface Book 2 i7-8650U. Has anyone run into this issue before, or have any thoughts on what I should try next? I haven't tried a different pen since I only have the one, but that was my next thought.

Yes, i do seem to have a policy applying it. Its called moe how can i remove it without loosing the ability to login to the domain? I cant acually change it, only an windows update fixes it. And then it reverts and when i try to edit it, it has the error at the bottom of the picure before. Sounds like you're in an education/enterprise environment where a policy is set from the domain. Don't circumvent it. Instead, notify your IT. They probably don't know about the article. Tell them to reference the highlighted (yellow) section of this article, and modify the group policy being applied to your machine: https://docs.microsoft.com/en-us/windows/security/threat-protection/security-policy-settings/increase-scheduling-priority#security-considerations

Thanks! yes I had to get my IT policy admins to push a new policy to my PC that added the Window Manager to that right and the problem disappeared.

I have the exact same problem but not after changing to dark mode. After using my device for almost one year now with intensive OneNote usage, it suddenly started to become a problem. Is your problem fixed by now and if so how?

I know I am kinda late, but this still seems to be an issue in the Windows 10 2004 version that recently came for my Surface Pro 6. I just wanted to mention that removing the administrators set worked for me as well. So if you find this later it should still apply. Edit: Nevermind the problem came back after just using OneNote for about two hours. The only thing that seems to fix it is using one of the earlier versions of the Intel(R) UHD Graphics 620 drivers, but I haven't tested this enough to say whether this works or not.

Yes adding those fixes it. The problem with some people is that their sys admins will not change it

Surface Book 2 Screen Flashes Black when inking in UWP Apps

Anonymous

Hey all,

Recently (post 1903 update), my Surface Book 2 screen started flashing black every time I touch my Surface Pen to the screen to ink something. It works just fine if I'm using the Pen as a cursor (IE moving/closing windows, etc all work just fine) and if I'm using the pen to ink in a Win32 app. What I've tested in so far:

OneNote UWP -- flashes when inking
MS Whiteboard -- flashes when inking
MS Sticky Notes -- flashes when inking
OneNote 2016 -- works just fine

I've run the Surface Diagnostic Toolkit, re-installed the Intel UHD drivers, installed the latest Surface Firmware, and run Windows Update, all to no avail. I'm running W10 1903 Build 18362.175 on a 13in Surface Book 2 i7-8650U.

Has anyone run into this issue before, or have any thoughts on what I should try next? I haven't tried a different pen since I only have the one, but that was my next thought.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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57 answers

Anonymous

2020-06-06T04:28:11+00:00

Yes, i do seem to have a policy applying it. Its called moe

how can i remove it without loosing the ability to login to the domain? I cant acually change it, only an windows update fixes it. And then it reverts and when i try to edit it, it has the error at the bottom of the picure before.

Sounds like you're in an education/enterprise environment where a policy is set from the domain. Don't circumvent it. Instead, notify your IT. They probably don't know about the article.

Tell them to reference the highlighted (yellow) section of this article, and modify the group policy being applied to your machine:

https://docs.microsoft.com/en-us/windows/security/threat-protection/security-policy-settings/increase-scheduling-priority#security-considerations
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Anonymous

2020-06-08T12:02:08+00:00

Thanks! yes I had to get my IT policy admins to push a new policy to my PC that added the Window Manager to that right and the problem disappeared.
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Anonymous

2020-06-21T19:25:48+00:00

I have the exact same problem but not after changing to dark mode. After using my device for almost one year now with intensive OneNote usage, it suddenly started to become a problem. Is your problem fixed by now and if so how?
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Anonymous

2020-06-21T21:37:21+00:00

I know I am kinda late, but this still seems to be an issue in the Windows 10 2004 version that recently came for my Surface Pro 6. I just wanted to mention that removing the administrators set worked for me as well. So if you find this later it should still apply.

Edit: Nevermind the problem came back after just using OneNote for about two hours. The only thing that seems to fix it is using one of the earlier versions of the Intel(R) UHD Graphics 620 drivers, but I haven't tested this enough to say whether this works or not.
Was this answer helpful?

0 comments No comments
Anonymous

2020-06-21T21:45:04+00:00

Yes adding those fixes it. The problem with some people is that their sys admins will not change it
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1 person found this answer helpful.

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