Surface Book 2 Screen Flashes Black when inking in UWP Apps

Anonymous
2019-06-24T16:55:30+00:00

Hey all,

Recently (post 1903 update), my Surface Book 2 screen started flashing black every time I touch my Surface Pen to the screen to ink something. It works just fine if I'm using the Pen as a cursor (IE moving/closing windows, etc all work just fine) and if I'm using the pen to ink in a Win32 app. What I've tested in so far:

  • OneNote UWP -- flashes when inking
  • MS Whiteboard -- flashes when inking
  • MS Sticky Notes -- flashes when inking
  • OneNote 2016 -- works just fine

I've run the Surface Diagnostic Toolkit, re-installed the Intel UHD drivers, installed the latest Surface Firmware, and run Windows Update, all to no avail. I'm running W10 1903 Build 18362.175 on a 13in Surface Book 2 i7-8650U.

Has anyone run into this issue before, or have any thoughts on what I should try next? I haven't tried a different pen since I only have the one, but that was my next thought.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2020-05-19T20:11:41+00:00

    I fixed this in my environment.  Traced it back to a MSFT security baseline GPO

    Computer | Windows Settings | Security Settings | Local Policies | User Rights Assignment |  Increase Scheduling Properties.

    Thanks dervturbo for the fix!

    I'll make it clear what we needed to do to fix it

    1. Run gpedit.msc
      1. In an enterprise environment, get your Group Policy admins to make the change for you
      2. On Windows 10 "Home" edition, gpedit is not available by default
    2. Navigate to:

    Computer Configuration > Windows Settings > Security Settings > Local Policies > User Rights Assignment : "Increase Scheduling priority" 3. Ensure both "Administrators" and "Windows Manager\Windows Manager Group" are in the list. (If they're not, add them. You can copy/paste without the quotes) 4. Reboot

    This brings Windows back to its intended defaults (which changed somewhere along the way). Tell your IT admins to reference the highlighted yellow box on this article:

    https://docs.microsoft.com/en-us/windows/security/threat-protection/security-policy-settings/increase-scheduling-priority#security-considerations

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  2. Anonymous
    2020-05-17T12:20:46+00:00

    Surface Book 2 here with the i5 and intel 620 graphics - with MS help I rolled back the driver for the intel 620 - it literally has a setting that says "roll back" below is what I copied from that chat session

    " On your keyboard, press the Windows logo key and R at the same time to invoke the run box. 2) Type devmgmt.msc and click the OK button. 3) Expand the Display adapters branch. Right-click the Nvidia graphics card device and click Properties. 4) Click the Driver tab. Then click Roll Back Driver."

    • not tried woth one-note but normal inking ok -

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  3. Anonymous
    2020-05-17T12:03:02+00:00

    Same issue - seen on 1909.  Flashes for the solid colour pens.  For OneNote 2016 it is fine though.  Don't know why there is no resolution from Microsoft on this.  Very annoying and no direction from Microsoft on this.

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  4. Anonymous
    2020-04-01T14:18:32+00:00

    I have the same issue on my new Microsoft Surface Pro 7 that I use for work. As someone else reported, it's only flickers when using solid colors with the pen. If I choose the different rainbow color pens, there is no flicker. 

    My Intel Iris Plus Graphics driver is version 26.20.100.7641 from Dec 2019.

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  5. Anonymous
    2020-03-26T11:42:33+00:00

    This helps. I have Latitude 7490, wacom intuos cth-480 tablet. Seems the problem is quite common among Dell laptops.

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