Hey all, Recently (post 1903 update), my Surface Book 2 screen started flashing black every time I touch my Surface Pen to the screen to ink something. It works just fine if I'm using the Pen as a cursor (IE moving/closing windows, etc all work just fine) and if I'm using the pen to ink in a Win32 app. What I've tested in so far: OneNote UWP -- flashes when inking MS Whiteboard -- flashes when inking MS Sticky Notes -- flashes when inking OneNote 2016 -- works just fine I've run the Surface Diagnostic Toolkit, re-installed the Intel UHD drivers, installed the latest Surface Firmware, and run Windows Update, all to no avail. I'm running W10 1903 Build 18362.175 on a 13in Surface Book 2 i7-8650U. Has anyone run into this issue before, or have any thoughts on what I should try next? I haven't tried a different pen since I only have the one, but that was my next thought.

There is a new driver released by Intel on Oct 18th. Will try this one to see if it corrects the issue. My PC is HP Elitebook X360 G2 Running a Lenovo Yoga Gen4 and not sure if it's worth upgrading against Intel's advice... can someone weigh in on the value of the latest driver to fix this issue??

Thanks for the tips dervturbo. We also had 1809 baseline applied to 1903 and after clearing those settings, the pens seemed to work consistently. I would encourage anyone with similar issues to check your GPO as suggested above. Hi, so how to "clear the baseline settings" so that it fixes the problem? I now have it on my HP x360 G3. I'm also curious about the exact settings to input in this GPO. Running 1903, originally set to Administrators, current empty (no value), and having the same issue. What exact settings are the "correct" one to use? Thanks in advance guys!!

No such luck on my Surface Book 2. Every touchscreen laptop running a dual display adaptor in our office (approx. 4) is showing the same issue, only when inking.

Doing so saw no improvement on the issue for me.

Thanks for the tips dervturbo. We also had 1809 baseline applied to 1903 and after clearing those settings, the pens seemed to work consistently. I would encourage anyone with similar issues to check your GPO as suggested above. Hi, so how to "clear the baseline settings" so that it fixes the problem? I now have it on my HP x360 G3.

Surface Book 2 Screen Flashes Black when inking in UWP Apps

Anonymous

Hey all,

Recently (post 1903 update), my Surface Book 2 screen started flashing black every time I touch my Surface Pen to the screen to ink something. It works just fine if I'm using the Pen as a cursor (IE moving/closing windows, etc all work just fine) and if I'm using the pen to ink in a Win32 app. What I've tested in so far:

OneNote UWP -- flashes when inking
MS Whiteboard -- flashes when inking
MS Sticky Notes -- flashes when inking
OneNote 2016 -- works just fine

I've run the Surface Diagnostic Toolkit, re-installed the Intel UHD drivers, installed the latest Surface Firmware, and run Windows Update, all to no avail. I'm running W10 1903 Build 18362.175 on a 13in Surface Book 2 i7-8650U.

Has anyone run into this issue before, or have any thoughts on what I should try next? I haven't tried a different pen since I only have the one, but that was my next thought.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

57 answers

Anonymous

2019-10-24T22:14:01+00:00

There is a new driver released by Intel on Oct 18th. Will try this one to see if it corrects the issue.

My PC is HP Elitebook X360 G2

Running a Lenovo Yoga Gen4 and not sure if it's worth upgrading against Intel's advice... can someone weigh in on the value of the latest driver to fix this issue??
Was this answer helpful?

0 comments No comments
Anonymous

2019-10-24T22:12:57+00:00

Thanks for the tips dervturbo. We also had 1809 baseline applied to 1903 and after clearing those settings, the pens seemed to work consistently.

I would encourage anyone with similar issues to check your GPO as suggested above.

Hi, so how to "clear the baseline settings" so that it fixes the problem? I now have it on my HP x360 G3.

I'm also curious about the exact settings to input in this GPO. Running 1903, originally set to Administrators, current empty (no value), and having the same issue. What exact settings are the "correct" one to use? Thanks in advance guys!!
Was this answer helpful?

0 comments No comments
Anonymous

2019-10-17T17:43:12+00:00

No such luck on my Surface Book 2. Every touchscreen laptop running a dual display adaptor in our office (approx. 4) is showing the same issue, only when inking.
Was this answer helpful?

0 comments No comments
Anonymous

2019-10-17T17:40:45+00:00

Doing so saw no improvement on the issue for me.
Was this answer helpful?

0 comments No comments
Anonymous

2019-10-17T14:43:29+00:00

Thanks for the tips dervturbo. We also had 1809 baseline applied to 1903 and after clearing those settings, the pens seemed to work consistently.

I would encourage anyone with similar issues to check your GPO as suggested above.

Hi, so how to "clear the baseline settings" so that it fixes the problem? I now have it on my HP x360 G3.
Was this answer helpful?

0 comments No comments