Microsoft Modern Wireless Headset won't connect microphone and audio via USB Dongle

Anonymous
2022-07-06T20:58:35+00:00

The device was installed to my Windows 10 corporate PC, but whenever I'm using the USB Connection on teams, it won't connect the microphone whenever I select the earphone as a speaker device. Example below is for Teams, but the problem happens in every application.

Note: if I change the speaker setting to something other than the headset, microphone will work on a test call.

Surface | Surface Earbuds | Setup and pairing | Windows

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  1. Anonymous
    2022-07-07T17:52:53+00:00

    Hi Daniel_ZB,

    Thank you for reaching Microsoft Community. Apologies for the inconvenience this has caused you.

    Were you able to install the Microsoft Accessory Center app on your PC? if not yet, please install the app and follow the steps provided here in setting up: Set up Microsoft Modern Wireless Headset. After settings up, please make sure to update the headset.

    If still the issue persist after updating, please do a hardware reset on the headset following the steps below and set it up again:

    1. Plug in your headset using the USB cable.
    2. Slide the Power button on to turn on your headset.
    3. Press and hold the Answer/end call button for more than 10 seconds. While still holding down the Answer/end call button, press and release the Bluetooth pairing button.
      You'll hear a message saying your headset is on and how much battery you have left.
    4. Release the Answer/end call button.

    Check this page also in using the headset on Microsoft Teams: Use Microsoft Modern Wireless Headset in Microsoft Teams.

    Kind regards,

    Marrion

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  2. Anonymous
    2022-07-08T15:12:18+00:00

    Hi Daniel_ZB,

    We have noticed that you haven’t replied to our first response yet. We would like to know if you still need some assistance on the concern raised. If yes, please reply back for us to further assist you.

    Hope to hear from you.

    Kind regards,

    Marrion

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  3. Anonymous
    2022-07-11T13:25:35+00:00

    Hi Daniel_ZB,

    We still have not received any response from you since our last follow up message. Please do not hesitate to create a new thread for further concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be a little difficult to manage.  Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.

    Thank you for spending time here in the Community.

    Kind regards,

    Marrion

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  4. Anonymous
    2022-08-17T01:57:30+00:00

    I have exactly the same issue and behaviour.
    It ONLY manifests itself when the headphones are paired with both the "USB Link" dongle and ALSO with my phone over bluetooth simultaneously. When I have this, the microphone doesn't work over USB Link (ie: in Teams).

    When I remove the bluetooth pairing then the headset works.

    Note: even switching off bluetooth on my phone doesn't help. I need to actually go into Accessory Centre and unpair the phone.

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  5. Anonymous
    2022-11-02T17:55:36+00:00

    Hi, I have the same problem. Did you find a solution?

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