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I joined this forum right after I started to have issues with my Surface Book (i7/256/gPU) and since then I come to this forum every single day at least 5 or 7 times per day to see what other people are doing to fix all the reported issues. What I am starting to notice is the change in tone from all users, from a peer-to-peer support and collaboration space to a place where we are all expressing our frustrations and disappointment while we count our days to make a decision if we return or not the Surface Book. But I think that the WORST part of all, (at least for me) is that Microsoft is not stepping up to address any of these issues.
We know you (Microsoft) read these comments and follow some of these threads closely. The only thing we ask you to do is to acknowledge us, jump in and speak up. Tell us that you are working on it, share ETAs... something. Most of us believed in the product and pre-ordered it the same day it was launched. The least thing you can do is to work with us so we can help you to fix the problems. What is the point of having a forum if you are not going to lead the conversation?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
MS is not going to beat anyone with this kind of quality. This is on their management. The QA team, if there is one, need to be fired too.
There's just no possible way the QA Team didn't catch all these obvious bugs. Don't blame them. I'll bet they were begging not to ship yet, but some manager thought patching after shipping would be better than delaying. Fire that guy. Not the poor engineers who must be completely embarrassed by this disaster of a premature launch.
MS is not going to beat anyone with this kind of quality. This is on their management. The QA team, if there is one, need to be fired too.
I have had 3 and exchanged them all. Last one works...
Problems with mass production, rushing to push sub-par product out before XMAS, and feeling that they compete with Apple. And I soooo want to love this machine!
I agree with you completely. I'm on my replacement Surface Book. Luckily I haven't encountered the freezing issue again, but I'm getting horrid battery life - no where near to what was proclaimed and I consider just surfing the web light use. I really wish that Microsoft would just address these issues....
I consider you all lucky since you have at least received your surface books and had chances to return them. I keep getting informed that my order is pushed back. It's happened three times so far. With all of the issues being posted and the lack of response from Microsoft, I am really considering just cancelling the order. The MacBook pro may not double as a tablet but for the 2600 dollars I paid for nothing more than a promise that I some point in my life I would get a surface book, I could have gotten a MacBook and an ipad. It really is no surprise that the surface book has as many issues as it does. That is all thanks to Microsoft's deployment tactics. They were extremely secretive with the product up until its release. Any decent developer or manufacturer knows that products need to be thoroughly tested before they are released, and it is a shame that a so-called tech-giant like Microsoft would get it so wrong. There was no real-world testing of functionality. Sure, they tested performance from every angle to get bullet-points for the tech specs but the number of issues that are occurring with an embarrassing consistency clearly shows otherwise.
