Where are you Microsoft???

Anonymous

I joined this forum right after I started to have issues with my Surface Book (i7/256/gPU) and since then I come to this forum every single day at least 5 or 7 times per day to see what other people are doing to fix all the reported issues. What I am starting to notice is the change in tone from all users, from a peer-to-peer support and collaboration space to a place where we are all expressing our frustrations and disappointment while we count our days to make a decision if we return or not the Surface Book. But I think that the WORST part of all, (at least for me) is that Microsoft is not stepping up to address any of these issues.

We know you (Microsoft) read these comments and follow some of these threads closely. The only thing we ask you to do is to acknowledge us, jump in and speak up. Tell us that you are working on it, share ETAs... something. Most of us believed in the product and pre-ordered it the same day it was launched. The least thing you can do is to work with us so we can help you to fix the problems. What is the point of having a forum if you are not going to lead the conversation?

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Anonymous

2015-11-12T19:08:29+00:00

I completely agree!

My first SB was replaced due to the freezing issue, and the second SB had started the same thing 4 days after I received it leading me to think this was a broader issue than first thought.

My 15 day return policy was up and I was force to make a judgment call whether to keep the device or return it. Without any information to base a judgement upon I felt I had no choice but to return my New device.

This could have been avoided had I gotten some acknowledgment that yes there was an issue and yes it was being addressed.

I really liked the device and had hoped for a different outcome.

The silence speaks volumes about this company. Volumes.

14 days left until my time comes to either get an update that fixes the display driver crashes and massive battery drain in standby or they can hand me my $2000 back and I'll get myself a nicely loaded up Apple device. I rarely had an issue with my MacAir and then Mac Pro.

Pathetic.
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Anonymous

2015-11-11T01:15:17+00:00

I completely agree!

My first SB was replaced due to the freezing issue, and the second SB had started the same thing 4 days after I received it leading me to think this was a broader issue than first thought.

My 15 day return policy was up and I was force to make a judgment call whether to keep the device or return it. Without any information to base a judgement upon I felt I had no choice but to return my New device.

This could have been avoided had I gotten some acknowledgment that yes there was an issue and yes it was being addressed.

I really liked the device and had hoped for a different outcome.
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Anonymous

2015-11-10T22:36:29+00:00

Completely agree with you AleCS75!

I love my Surface book. The device is beautiful! It's just what I wanted in a laptop and do not want to return it for a refund. I really hope MS jumps in and is vocal with the community having these freezing issues before the Surface name is tarnished.
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Anonymous

2015-11-10T20:40:10+00:00

Your post is right on point. I am literally minutes from returning my second (replacement) surface book for a refund so i can get another laptop that doesn't suck so much time from me, threatening my business.

We just had another update today and it would be helpful to know if that update was aimed at fixing the graphics driver crashing problem.
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