SurfaceBook Crashes/Shutdowns During Sleep

I too would love to hear a response from MS.

I have new SB 1Tb model, less than 2 months old.  I've only installed a few pieces of software, mainly Office 365, and no new hardware or drivers.  I've not used the computer much.

I've done all the standard automatic updates.  I have encrypted my "hard drive" with Bit Locker.

When I put the computer to sleep by closing the lid, and leave it overnight, about half the time it crashes when I try to wake it up, and I have to reboot with the power button.  My open apps - usually just a browser or Word - are closed.

I've disabled hibernation - the  computer sleeps, but the hibernation settings, both on power and on battery , are set to never.

I've spend a lot of time with MS email support, which seems to have been outsourced.  They are friendly, but not helpful, and I am getting tired the of various time consuming trouble shooting steps.

I wish MS would fix this.  Until they do, some office commentary from the company would be nice.  I haven't yet tried to replace the computer, that too will be time consuming, and from what I've read here probably won't accomplish anything.

MS: time to tell the public what's going on with this issue.

If i leave the machine plugged and let it go to sleep i don't have the issue (don't close the lid). If it goes into hibernate it crashes every single time.  I have had to way of avoiding the crash when on battery. This has been going on for a while and surprised someone from Microsoft has not responded on this thread.

I take it back. It is still crashing no matter what i do and what setting. UGH

If i leave the machine plugged and let it go to sleep i don't have the issue (don't close the lid). If it goes into hibernate it crashes every single time.  I have had to way of avoiding the crash when on battery. This has been going on for a while and surprised someone from Microsoft has not responded on this thread.

I take it back. It is still crashing no matter what i do and what setting. UGH

Same here. I still have sleep crashes at random. Sometimes its fine, other days, it crashes every. single. time. it. sleeps. or. hibernates. I really want an answer or at least an acknowledgement from MS on this issue. It is absolutely, hands-down the most annoying, obnoxious, drive-you-insane, make you want to scream and rip your hair out problem I have ever encountered with a Surface device. And I've owned quite a few Surfaces now...

It is 2016, MS. I should NOT have to shut my computer down every time I need to walk away from it for 5 minutes. Seriously. My $700 Samsung phone can manage to sleep without shutting down, why can't my $1,900 Surface Book do the same?

I should have checked this page earlier. I just bought a surface book 3 days ago and had the same issue. Do you think they will let me return it?

It's a bummer you guys are still having all these problems. I was definitely having power management issues to begin with, but since all the power management updates that Microsoft has been publishing my Surface Book sleep behavior has been perfect (knock on wood).