SurfaceBook Crashes/Shutdowns During Sleep

Anonymous
2016-03-31T05:22:05+00:00

My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.

I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.

Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.

If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2016-05-25T07:21:03+00:00

    To recap, because this is a long thread:

    You close the lid on your SB at night so that it goes to sleep, and when you open it in the morning the machine reboots from scratch, as if from power-off. It has crashed overnight and lost all your open windows, but there is no crash dump and nothing in the event log to explain the cause, just a message on start-up that says "The previous system shutdown at <time> was unexpected". It's as if all power was terminated abruptly so that the system had no time to react.

    Presumably, you don't have this problem or you'd recognize it?

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  2. Anonymous
    2016-05-25T07:34:29+00:00

    I changed my power settings a couple of weeks ago so that it hibernates after 120 min when plugged in (same as on battery) and it hasn't crashed overnight since, whereas previously it was every night (when plugged in).

    This is not a solution because now it crashes during the day instead! Leave it long enough so that it goes to sleep and there is a risk that when I come back to it, it will be dead. And that's a lot more irritating, actually, because I'm typically in the middle of something, but it's been much less frequent for me -- only twice over the period -- so I will persevere with it like this for the moment.

    It seems to me that it can happen any time that the machine is asleep, and if it's asleep all night then it's more likely to happen then.

    I have just applied the May 24 updates, and I remain hopeful.

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  3. Anonymous
    2016-05-25T14:14:35+00:00

    My Surface Book is plugged in most of the time except when I am traveling. I set Sleep to Never when plugged in. And I set it to Hibernate after 30 minutes when on battery. This is my temporary work around.

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  4. Anonymous
    2016-05-25T18:24:45+00:00

    My Surface Book is plugged in most of the time except when I am traveling. I set Sleep to Never when plugged in. And I set it to Hibernate after 30 minutes when on battery. This is my temporary work around.

    I set my Surface Book back to power defaults to see what happens after the recent updates.

    For testing I simply closed the lid when I finished working last night.

    Event Viewer showed no critical errors this morning.

    No crash last night.

    SFSG

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  5. Anonymous
    2016-05-25T21:52:44+00:00

    I had my hopes up too. After installing the May 24 updates I returned to the power defaults and my Surface Book slept through the night last night and woke correctly this morning. Ordinarily it would usually crash. I was away from my Surface Book for about four hours this afternoon. Before I left I closed the clipboard. When I returned and opened the clipboard it had crashed. Unfortunately, at least in my case, the Sleep of Death issue has not been resolved.

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