SurfaceBook Crashes/Shutdowns During Sleep

While I'm sure the dock brings its own set of problems and complications, I can confirm that I have been battling the "crash during sleep" issue on two Surface Books and I don't have a Surface dock.

As widely reported here and other forums, it seems to be related to a period of time after it sleeps. Switching everything to hibernate only seems to fix the issue, so its somewhere between connected standby and a deeper sleep state that the issue happens. Looking at event logs usually shows one or more DistributedCOM errors prior to a kernel-power, sometimes a BTHub error. My thinking is this is still related to applications and / or drivers failing to behave with connected standby. Perhaps more specifically the changes made to connected standby after the February update.

Some clarification and reinstating of facts:

1. SB default power settings: While on Battery, sleep at 10 minute mark and hibernate at 2 hour mark. While Plugged, sleep at 10 minute mark, and no hibernate at all.
2. SB does not crash while in hibernate.

Almost none of the Win10 background process run while in hibernate, therefore no crashes take place.

If you leave SB on battery, the chances of getting a crash is minimum or nonexistent, because after 2 hours it will go into hibernate.

3. SB does crash while in sleep (long period).

Almost all of the Win10 background process run while in sleep, therefore crashes take place.

If you leave SB plugged, the chances of getting a crash is very very high if SB stays in sleep for long period of time (several hours) or overnight.

4. SB firmware got updated first time on 2/17/2016 which modified the sleep state in general (the default power settings did not change).

My SB sleep-crashes started after the 2/17/2016 firmware update. Before the 2/17/2016 firmware update, I never experienced sleep crashes (plugged in) since I got my SB on November 28.

I have concluded that Win10 background processes are the culprit. They do not work properly with the modified sleep state (rolled out on 2/17). The EventViewer (under Windows Logs, System) shows many critical errors while SB is in sleep, most are DCOM errors. Eventually, while sleep, Win10 crashes.

A very common DCOM error (many many of them) while in sleep, is related to InsiderHub and FeedbackApp.

Same observation here now on lot number 1614 (exchanged again) which is a fairly new lot number.

Some clarification and reinstating of facts:

1. SB default power settings: While on Battery, sleep at 10 minute mark and hibernate at 2 hour mark. While Plugged, sleep at 10 minute mark, and no hibernate at all.
2. SB does not crash while in hibernate.

Almost none of the Win10 background process run while in hibernate, therefore no crashes take place.

If you leave SB on battery, the chances of getting a crash is minimum or nonexistent, because after 2 hours it will go into hibernate.

3. SB does crash while in sleep (long period).

Almost all of the Win10 background process run while in sleep, therefore crashes take place.

If you leave SB plugged, the chances of getting a crash is very very high if SB stays in sleep for long period of time (several hours) or overnight.

4. SB firmware got updated first time on 2/17/2016 which modified the sleep state in general (the default power settings did not change).

My SB sleep-crashes started after the 2/17/2016 firmware update. Before the 2/17/2016 firmware update, I never experienced sleep crashes (plugged in) since I got my SB on November 28.

I have concluded that Win10 background processes are the culprit. They do not work properly with the modified sleep state (rolled out on 2/17). The EventViewer (under Windows Logs, System) shows many critical errors while SB is in sleep, most are DCOM errors. Eventually, while sleep, Win10 crashes.

A very common DCOM error (many many of them) while in sleep, is related to InsiderHub and FeedbackApp.

So far, it looks like I'm able to eliminate the DCOM errors (http://xlery.com/blog/tag/9ca88ee3-acb7-47c8-afc4-ab702511c276/), but still crashing.

Same issue here. I thought the sleep issue was fixed so I got my sb in mid April. But apparently I was wrong. SB crashes almost every time during sleeping. I saw in some post saying the crash is caused by welcome hello camera. I have disabled it but it didn't help. 

I have also tried a lot of different configurations but nothing helps. The only trick I have learned is not to charge it after I close the lid and during the whole sleep. In this case, sb is able to go to hibernation mode after 1 hr (according to my configuration) and will wake up successfully later -- but not always. It happened a couple of times that a login screen is shown up without any place to input password or passcode, which will finally lead to a force restart. 

This crash during sleep thing really bothers me a lot. I am prepared to deal with all the glitches of a new product but I just don't get it why MS can't get this most basic feature right...