SurfaceBook Crashes/Shutdowns During Sleep

Anonymous

My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.

I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.

Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.

If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.

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201 answers

Anonymous

2016-06-21T13:34:25+00:00

I just installed some new firmware/driver updates with a big hope our sleep problems will be fixed..

Not sure when they were released, did anyone have enough time to check the sleep with the new update?
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Anonymous

2016-06-17T14:45:24+00:00

It's a bummer you guys are still having all these problems. I was definitely having power management issues to begin with, but since all the power management updates that Microsoft has been publishing my Surface Book sleep behavior has been perfect (knock on wood).
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Anonymous

2016-06-17T10:31:10+00:00

I should have checked this page earlier. I just bought a surface book 3 days ago and had the same issue. Do you think they will let me return it?
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Anonymous

2016-06-16T16:52:44+00:00

If i leave the machine plugged and let it go to sleep i don't have the issue (don't close the lid). If it goes into hibernate it crashes every single time. I have had to way of avoiding the crash when on battery. This has been going on for a while and surprised someone from Microsoft has not responded on this thread.

I take it back. It is still crashing no matter what i do and what setting. UGH

Same here. I still have sleep crashes at random. Sometimes its fine, other days, it crashes every. single. time. it. sleeps. or. hibernates. I really want an answer or at least an acknowledgement from MS on this issue. It is absolutely, hands-down the most annoying, obnoxious, drive-you-insane, make you want to scream and rip your hair out problem I have ever encountered with a Surface device. And I've owned quite a few Surfaces now...

It is 2016, MS. I should NOT have to shut my computer down every time I need to walk away from it for 5 minutes. Seriously. My $700 Samsung phone can manage to sleep without shutting down, why can't my $1,900 Surface Book do the same?
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Anonymous

2016-06-16T14:00:14+00:00

If i leave the machine plugged and let it go to sleep i don't have the issue (don't close the lid). If it goes into hibernate it crashes every single time. I have had to way of avoiding the crash when on battery. This has been going on for a while and surprised someone from Microsoft has not responded on this thread.

I take it back. It is still crashing no matter what i do and what setting. UGH
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