SurfaceBook Crashes/Shutdowns During Sleep

Anonymous
2016-03-31T05:22:05+00:00

My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.

I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.

Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.

If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2016-06-23T04:47:32+00:00

    Unfortunately, new drivers didnt help my SB. It sleep-crashed tonight with the same message in the event log: "previous shutdown was unexpected" :(

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  2. Anonymous
    2016-06-22T21:35:20+00:00

    I also installed the updates and tried to just close the lid. The Surface Book still became very hot in my bag and did not sleep. So I guess the fix is a no-fix.....

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  3. Anonymous
    2016-06-22T11:46:02+00:00

    I installed this update on Monday. Last night, on Tuesday, I closed my lid before I left my office. When I got home, my Book was smoking hot and the screen was still on.

    So at least that supposed fix has not worked. I'm not optimistic about the others, either, now.

    Microsoft has failed, again, it seems.

    Sigh...

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  4. Anonymous
    2016-06-22T10:20:20+00:00

    I went to the store to tell them that my surface book shuts down after hibernating, and guess what? The guy told me that hibernation is suppose to shut your laptop down and closes all your apps. Like does he think I am stupid! Even the microsoft website said :

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  5. Anonymous
    2016-06-22T03:19:59+00:00

    Just installed the June 20 release which specifically purports to improve Sleep mode and unexpected shutdowns. I'll report back in a few days. Fingers crossed.

    June 20 release

    The following updates are available:

    Microsoft driver update for Surface UEFI Surface UEFI <br><br><ul><br><li>v89.1203.768.0 improves system stability when the device resumes operation from sleep or hibernation, and optimizes battery use in connected standby.</li></ul>
    Microsoft driver update for Surface Base Firmware Update Surface Base Firmware Update<br><br><ul><br><li>v1.2.104.0 reduces the occurrence of unexpected shutdowns while the device is sleeping.</li></ul>
    Microsoft driver update for Surface Integration Surface Integration Driver<br><br><ul><br><li>v1.1.291.0 resolves issues where the touch screen remains active when the clipboard is closed against the keyboard.</li></ul>

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