SurfaceBook Crashes/Shutdowns During Sleep

Anonymous
2016-03-31T05:22:05+00:00

My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.

I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.

Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.

If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2016-02-25T03:21:25+00:00

    I get the same issue, but more often when I put the screen on the backwards.  The time it takes to start makes me think the computer turned off.

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  2. Anonymous
    2016-02-25T01:00:39+00:00

    I'm having this exact issue on my Surface Book and I have all the most recent updates (from last week)

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  3. Anonymous
    2015-12-09T18:40:37+00:00

    Please install all the updates then restart the Surface Book.

    If that doesn’t resolve the problem, perform a two button shutdown and restart the device again.

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  4. Anonymous
    2015-12-04T13:02:55+00:00

    This issue also occurring for me

    All latest updates applied - including the 12/2/15 update

    Usually attached to dock overnight and this is when I see the issue most often

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  5. Anonymous
    2015-11-29T17:21:04+00:00

    Noticed this issue just now.

    It does not happen all the time, but sometimes when I close and reopen the lid, all current opening programs are closed.

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