SurfaceBook Crashes/Shutdowns During Sleep

Anonymous

My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.

I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.

Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.

If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.

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201 answers

Anonymous

2016-07-07T01:37:05+00:00

6/20 updates do not fix the problem for me. I'm going back to USB/xHCI workaround.

Please DO NOT mark this thread as "Answered"!
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Anonymous

2016-07-06T11:17:49+00:00

My last crash before this morning, was June 20th. I now crashed this morning, July 6th. Same issue shown in the reliability monitor.
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Anonymous

2016-07-06T02:37:08+00:00

I'm not using a Dock as I have no use for it. So I've never seen any of those issues.

I'm now 14 days with the default Power settings and no crash from Sleep or Hibernate!

My Surface Book is working just as it should.
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Anonymous

2016-07-06T02:01:21+00:00

Well... the good times are over for me. Over the last few days I've had two crashes during sleep. Also, most of the time, if I'm plugged into my dock, when coming out of sleep the external monitors will not power up. I have to unplug and reattach the dock and then it works, again.

Microsoft still has work to do. This is nuts that there are any problems especially this long after release (and I go back to SP3 which had similar issues).

Ridiculous.
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Anonymous

2016-06-30T01:17:13+00:00

Surface Book i7/16GB/512GB

I'm 9 days now with the default Power settings and no crash from Sleep or Hibernate!

I've been out of the office with my Surface Book in my Messenger bag a number of times, the last this afternoon and just got home. My Surface Book was cool as a cucumber coming out of the bag and when I opened the lid it recognized my face and I was right back on the application I left off using.

Checking my Event Viewer I have 0 (zero) critical errors in the 7 days column.

For 9 days everything, and I mean everything, has worked flawlessly! What a breath of fresh air!
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