SurfaceBook Crashes/Shutdowns During Sleep

Thanks for the reply. I'll try a DSIM again enable Hibernation as per the default (2 hours) and see what happens. Last time I tried Hibernation the Hello Camera stopped working until I did a restart.

My experience is the same as yours, Duneman. I don't think there is another factor here -- the issue is with the SB and its inability to sleep and wake from sleep or hibernation 100% correctly. Yes, my SB wakes almost every time (though sometimes if it has crashed during sleep, it will be a full boot sequence), but I can replicate the sleep/hibernation issues easily. I have done a DISM fix, too. My system stability is 1000x better after that (haven't seen any BSODs since then). But, just because it "wakes" does not mean everything is working completely correctly, which is where my issues are. If it wakes at all, that's only half the battle. After that, will the Hello camera work? Will the detach sequence work correctly? The answer for me is not always.

MS store employees are probably steering you away from the SB due to your repeated issues and they don't want to keep exchanging SBs for you, knowing (likely) that the issue is firmware related.

Thanks for the reply. I'll try a DSIM again enable Hibernation as per the default (2 hours) and see what happens. Last time I tried Hibernation the Hello Camera stopped working until I did a restart.

Very strange attitude for them to take, and does not bode well.

I am having a much better sleep experience - 10 out of 10 times it will gracefully awake from sleep upon lid opening. And if it is sleeping for 2 hrs it will migrate to hibernation as specified, and 9 out of 10 times it will subsequently restart from migration as it should. I had put that down to a DSIM rebuild - but you say you've done that, so there must be another factor(s) in play here...

As many of you have posted the SB will consistently crash at some point during sleep. In my case it had been taking 3-4 hours in Sleep. Recently it started doing it after an hour or so in Sleep. I haven't changed anything. Yes, all updates are installed and I've tried all the potential "fixes" (sfc followed by DSIM using a clean image, disable Fast Startup, turn off WiFi connected while in Sleep, etc.). So back to the MS Store I went. They took a look at the Event log, which had dozens of Critical Errors related to the Sleep crash and hundreds of other errors and warnings. They reviewed the settings and checked the drivers and updates. They have seen this happen before on my multiple SBs. In the past they would say it had to be a hardware problem and swap out the SB.

I want to say that the staff at the MS stores deserve credit for being really great about doing what they can to support me, but it almost always results in a SB replacement that ultimately has the same issues.

This time my visit to the store was different. After confirming the latest SB exchange hadn't solved the Sleep problem they surprised me by suggesting that maybe the SB wasn't the best PC for my needs asking "might I prefer a different PC such as a Dell XPS or Lenovo?" I wasn't sure how to respond. They won't (can't?) say that there are issues with the SB, but trying to steer me away from it when they know I purchased the SB specifically for its features was unexpected and telling. I left the store saying I would think about it.

Has anyone else has had a similar experience?

For now I assume Sleep will fail. So I have turned off Sleep and I shut down the SB when I will not be using it for an extended period. Annoying that I cannot use Sleep, but it isn't a big issue as I don't use the SB for anything but browsing. I won't load my Apps or use it for work until/if the SB shows better stability. I travel frequently so Sleep is critical to my work use of a notebook PC.

Yeah I agree with you on the whole intel is probably at fault part. Ive been suspecting a hardware issue for awhile now but the skylake chip issues on other devices as well all point fingers at intel.