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My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.
I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.
Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.
If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I can confirm that this tweak works with my SurfaceBook. I fully charged it and left it in sleep mode for 3 days and when I came back, it was still in sleep mode and didn't crash. The battery level was at 15% and windows switched to power saving mode. I also tested this when it was plugged in for 36 hours. Also fine. Thanks for the tip!
Status Update:
In Device Manager, under "Universal Serial Bus Controllers", for "UAB Root Hub (xHCI)" unchecked the "Allow the computer to turn off this device to save power" under "Power management" tab.
For the next 30 hours (1-1/2 days), there was no sleep-crash (sleep mode enabled, hibernate disabled) during long sleeps and overnight sleep.
For the next 24 hours (1 day), there was no sleep-crash (sleep mode enabled, hibernate disabled) during long sleeps and overnight sleep.
For the next 24 hours (1 day, there was no sleep-crash (sleep mode enabled, hibernate disabled) during long sleeps and overnight sleep.
For the next 120 hours (5 days), there was no sleep-crash (sleep mode enabled, hibernate disabled) during long sleeps and overnight sleeps.
Few the next 48 hours (2 days), there was two sleep-crashes (sleep mode enabled, hibernate disabled) during overnight sleeps.
It looks like item 1 above, made difference in stopping the sleep-crashes. For 8 days, I did not experience any sleep-crash. I tested various scenarios - plugged in and sleep for long periods and overnights; on battery and sleep for long periods and overnights (the battery drainage while sleep was very minimal).
However item 5 above messed things up. I have had two sleep-crashes in two overnights.
Since 2015/11//11 I bought my SB and it does not sleep and when I put it in Sleep mode it shut down by itself after an hour or less. I have battery#1 drains from 100% to 93% and it. so please any one who has that and I am really sad I piad $1800 for nothing. also it get hot when I put it in my backpack and it does not wake up sometimes black screen
please everyone answer me
Thank you so much
It seems like Microsoft doesn't test their new drivers in house and instead they have us download, test, and report back bugs. Basically they are using us as free beta testers. That would be fine if they were giving the Surface Book away, but at the price point of these devices, that is unacceptable.
I ordered a new computer and am returning the Surface Book when it arrives. It saddens me because the Surface Book is such a great idea, but the software/drivers are horrible. Pretty impressive for a software company. The worst part is that Microsoft will not release any type of statement about the issues which suggests there will never be a perfect fix for this generation device.
