This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.
I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.
Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.
If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Well... the good times are over for me. Over the last few days I've had two crashes during sleep. Also, most of the time, if I'm plugged into my dock, when coming out of sleep the external monitors will not power up. I have to unplug and reattach the dock and then it works, again.
Microsoft still has work to do. This is nuts that there are any problems especially this long after release (and I go back to SP3 which had similar issues).
Ridiculous.
Surface Book i7/16GB/512GB
I'm 9 days now with the default Power settings and no crash from Sleep or Hibernate!
I've been out of the office with my Surface Book in my Messenger bag a number of times, the last this afternoon and just got home. My Surface Book was cool as a cucumber coming out of the bag and when I opened the lid it recognized my face and I was right back on the application I left off using.
Checking my Event Viewer I have 0 (zero) critical errors in the 7 days column.
For 9 days everything, and I mean everything, has worked flawlessly! What a breath of fresh air!
Three days now with the default Power settings and no crash from Sleep or Hibernate (yet). Fingers and now toes crossed. Not enough time has gone by yet to come to any confident conclusion. But so far it seems better.
And I have now had my first crash since the update a week ago. Left my desk and my SB went to sleep (actually, not, just turned off the screen... set to sleep after four hours on power!). Would not come back. After waiting a minute or two, it rebooted itself. Nothing in the logs, of course.
And about half of the time my connected monitors (via the Surface Dock) don't wake up. I have to disconnect and reconnect the dock to make them work.
So still not reliable, but much better.
I've had my i7/GPU SB connected standby turned off for months now (due to becoming really hot with fan on high) but have still been sleep crashing almost every night.
I installed the updates, rebooted, and it crashed the first night. I shut down and went into the UEFI shell (vol. up and power button) and exited. I remember an issue with a previous firmware update messing things up until you went into UEFI so I thought I would give it a try.
It's been two nights without a sleep crash - longest so far. Don't know if I am brave enough to try and turn on WiFi while asleep.
