SurfaceBook Crashes/Shutdowns During Sleep

Anonymous
2016-03-31T05:22:05+00:00

My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.

I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.

Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.

If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2016-06-24T12:34:33+00:00

    Just a question, but I had to install the updates in two different restarts, did you check and make sure that they installed? Just wondering b/c the Surface integration driver is supposed to fix the screen issue

    So it's been almost 72 hours, now, and no issues. Amazing.

    My report of issues was after one reboot. Then the issues caused a second and no issues since. I should have known to reboot twice as this has been the case, before. But after one reboot, all updates were installed (I did check). If one needs two, why on earth does Microsoft not enforce/force/notify of this fact? But minor compared to the issues this seems to fix that rendered my SB almost useless for so long.

    [NOTE: admitting things are better probably curses me to 10 years of unstable computing, but I felt I needed to update my earlier report to be accurate. See, Microsoft, I'm fair! Remember that the next time I try to post an honest review of your products on your Store site...]

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  2. Anonymous
    2016-06-23T15:01:13+00:00

    I just noticed that some drivers from 20.06 couldnt be installed. Finished installation now and .. crossing fingers.

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  3. Anonymous
    2016-06-23T14:42:31+00:00

    Just a question, but I had to install the updates in two different restarts, did you check and make sure that they installed? Just wondering b/c the Surface integration driver is supposed to fix the screen issue

    Surface Integration Driver<br><br><ul><br><li>v1.1.291.0 resolves issues where the touch screen remains active when the clipboard is closed against the keyboard.<br><br></li></ul>

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  4. Anonymous
    2016-06-23T14:34:01+00:00

    Wow, That really sucks. My SB seemed to be keeping the screen on and other weird stuff like the keyboard backlighting staying on when the device was shutdown until I did a two button shut down and that seemed to fix it. I have now had 2 nights of successful sleep, yet to get a hot bag/sleep.

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  5. Anonymous
    2016-06-23T12:11:01+00:00

    Sleep has worked as it should for two days now. That's never happened before! So far so good!

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