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My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.
I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.
Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.
If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I went to the store to tell them that my surface book shuts down after hibernating, and guess what? The guy told me that hibernation is suppose to shut your laptop down and closes all your apps. Like does he think I am stupid! Even the microsoft website said :
Just installed the June 20 release which specifically purports to improve Sleep mode and unexpected shutdowns. I'll report back in a few days. Fingers crossed.
June 20 release
The following updates are available:
| Microsoft driver update for Surface UEFI | Surface UEFI <br><br><ul><br><li>v89.1203.768.0 improves system stability when the device resumes operation from sleep or hibernation, and optimizes battery use in connected standby.</li></ul> |
|---|---|
| Microsoft driver update for Surface Base Firmware Update | Surface Base Firmware Update<br><br><ul><br><li>v1.2.104.0 reduces the occurrence of unexpected shutdowns while the device is sleeping.</li></ul> |
| Microsoft driver update for Surface Integration | Surface Integration Driver<br><br><ul><br><li>v1.1.291.0 resolves issues where the touch screen remains active when the clipboard is closed against the keyboard.</li></ul> |
I just installed some new firmware/driver updates with a big hope our sleep problems will be fixed..
Not sure when they were released, did anyone have enough time to check the sleep with the new update?
It's a bummer you guys are still having all these problems. I was definitely having power management issues to begin with, but since all the power management updates that Microsoft has been publishing my Surface Book sleep behavior has been perfect (knock on wood).
I should have checked this page earlier. I just bought a surface book 3 days ago and had the same issue. Do you think they will let me return it?
