SurfaceBook Crashes/Shutdowns During Sleep

Anonymous
2016-03-31T05:22:05+00:00

My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.

I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.

Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.

If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

201 answers

Sort by: Most helpful
  1. Anonymous
    2016-06-16T16:52:44+00:00

    If i leave the machine plugged and let it go to sleep i don't have the issue (don't close the lid). If it goes into hibernate it crashes every single time.  I have had to way of avoiding the crash when on battery. This has been going on for a while and surprised someone from Microsoft has not responded on this thread.

    I take it back. It is still crashing no matter what i do and what setting. UGH

    Same here. I still have sleep crashes at random. Sometimes its fine, other days, it crashes every. single. time. it. sleeps. or. hibernates. I really want an answer or at least an acknowledgement from MS on this issue. It is absolutely, hands-down the most annoying, obnoxious, drive-you-insane, make you want to scream and rip your hair out problem I have ever encountered with a Surface device. And I've owned quite a few Surfaces now...

    It is 2016, MS. I should NOT have to shut my computer down every time I need to walk away from it for 5 minutes. Seriously. My $700 Samsung phone can manage to sleep without shutting down, why can't my $1,900 Surface Book do the same?

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2016-06-16T14:00:14+00:00

    If i leave the machine plugged and let it go to sleep i don't have the issue (don't close the lid). If it goes into hibernate it crashes every single time.  I have had to way of avoiding the crash when on battery. This has been going on for a while and surprised someone from Microsoft has not responded on this thread.

    I take it back. It is still crashing no matter what i do and what setting. UGH

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2016-06-15T16:54:44+00:00

    I too would love to hear a response from MS.

    I have new SB 1Tb model, less than 2 months old.  I've only installed a few pieces of software, mainly Office 365, and no new hardware or drivers.  I've not used the computer much.

    I've done all the standard automatic updates.  I have encrypted my "hard drive" with Bit Locker.

    When I put the computer to sleep by closing the lid, and leave it overnight, about half the time it crashes when I try to wake it up, and I have to reboot with the power button.  My open apps - usually just a browser or Word - are closed.

    I've disabled hibernation - the  computer sleeps, but the hibernation settings, both on power and on battery , are set to never.

    I've spend a lot of time with MS email support, which seems to have been outsourced.  They are friendly, but not helpful, and I am getting tired the of various time consuming trouble shooting steps.

    I wish MS would fix this.  Until they do, some office commentary from the company would be nice.  I haven't yet tried to replace the computer, that too will be time consuming, and from what I've read here probably won't accomplish anything.

    MS: time to tell the public what's going on with this issue.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2016-06-15T14:38:47+00:00

    If i leave the machine plugged and let it go to sleep i don't have the issue (don't close the lid). If it goes into hibernate it crashes every single time.  I have had to way of avoiding the crash when on battery. This has been going on for a while and surprised someone from Microsoft has not responded on this thread.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2016-06-13T15:43:25+00:00

    I'm on my 4th device at the moment, first one was replaced for another reason, but the second one was for this. Same with the third. It's an issue with all the batches.

    Was this answer helpful?

    0 comments No comments