SurfaceBook Crashes/Shutdowns During Sleep

Anonymous
2016-03-31T05:22:05+00:00

My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.

I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.

Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.

If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2016-06-01T02:42:18+00:00

    has microsoft fixed this problem yet?

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  2. Anonymous
    2016-05-30T23:00:58+00:00

    I returned my Surface Book and Surface Dock last week. What a POS product. The fact that a software company can't write and test software/drivers properly is pretty pathetic. I went back to Linux and am happy again. I wish I didn't go all in with Microsoft.. I bought the Xbox One and Lumia 650 along with my Surface Book all in the last couple months. Each product has a handful of issues. I keep trying to come back to Microsoft and they keep reminding me why I left. If I ran my company like Microsoft runs theirs, I would be out of business.

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  3. Anonymous
    2016-05-27T22:10:37+00:00

    Perhaps. Feel free to comment out there. The link is on Reddit too.

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  4. Anonymous
    2016-05-27T22:03:09+00:00

    Hey, thanks for posting it in the media. Maybe MS will take notice now and fix it.

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  5. Anonymous
    2016-05-27T21:46:15+00:00

    My experiences with Sleep of Death on my Surface Book are now written up in The Register: http://www.theregister.co.uk/2016/05/27/sleep\_of\_death\_windows\_10/

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