Want to add my SurfaceBook as another that crashes on sleep. Happens on battery, when plugged in or in tablet mode. Very frustrating, this is the worst laptop I have ever owned and would not recommend it to anyone.
SurfaceBook Crashes/Shutdowns During Sleep
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Anonymous
My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.
I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.
Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.
If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.
Surface | Surface Book | Display and screen
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Anonymous
2016-04-30T04:31:49+00:00 -
Anonymous
2016-04-30T03:42:20+00:00 That is not my case. So please do not narrow down the problem to "Sleep Crash when plugged in" at this moment.
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Anonymous
2016-04-29T14:26:55+00:00 I'm fairly confident that the sleep issue being discussed here only happens when the Surface Book is connected to the Surface Dock and possibly to AC power. The last two days I've been putting the computer to sleep on battery power only and it wakes up after 8+ hours of sleep in the same state.
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Anonymous
2016-04-26T19:11:18+00:00 i have this issue when i go into Hibernate. I checked the event view and it seems i have a critical power failure when i hit the power button trying to come out of the hibernate mode. So, something is happening that when it is in Hibernate mode, and I hit the power button it is shutting it down and then starting it. that seems to be my issue and recently started i think it was prior to the 4/19 update but can't be positive.
This appears to be a completely different issue than the sleep crash being discussed. You might want to start a new thread about that.
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Anonymous
2016-04-26T14:31:27+00:00 i have this issue when i go into Hibernate. I checked the event view and it seems i have a critical power failure when i hit the power button trying to come out of the hibernate mode. So, something is happening that when it is in Hibernate mode, and I hit the power button it is shutting it down and then starting it. that seems to be my issue and recently started i think it was prior to the 4/19 update but can't be positive.