Yeah didn't work for me either. Do you have a first batch SB?
SurfaceBook Crashes/Shutdowns During Sleep
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Anonymous
My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.
I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.
Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.
If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.
Surface | Surface Book | Display and screen
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Anonymous
2016-04-24T14:56:23+00:00 -
Anonymous
2016-04-24T12:10:10+00:00 I uninstalled the Telemetry driver and did a hard reset. No effect. My SB still crashes during Sleep
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Anonymous
2016-04-24T08:35:16+00:00 On my system it is called "Surface System Telemetry". I tried uninstall it, but it reinstalls automatically. I also tried disabling it. It didn't help with the sleep crash problem...
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Anonymous
2016-04-24T03:41:00+00:00 Woops I said surface Telemetry. I meant to say system Telemetry. I went into the device manager and Uninstalled system Telemetry. It didn't work for me I get more frequent crashing. BUT I have a newer surface book and it had very infrequent sleep crashing after the 4/19 updates. It might work for you especially because the surface rep said it affected different batches differently. If some brave soul with an early SB wants to try this and post the results it would be helpful for everyone.
in the device manager go to system devices> look for system telemetry
Go and hold power + volume up for 20 seconds and then Release. Wait 15 seconds and turn the power back on.
At least that's what the surface rep told me to do
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Anonymous
2016-04-24T01:35:11+00:00 How did you uninstall the "surface telemetry driver"? Sounds interesting...