SurfaceBook Crashes/Shutdowns During Sleep

Anonymous
2016-03-31T05:22:05+00:00

My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.

I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.

Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.

If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2016-04-22T02:11:05+00:00

    Every time the SB enters the sleep state (I am plugged and docked) I get the following messages in Event Viewer:

    • Kernel-Power: The System is entering connected standby, Reason: Power Button

    - DistributedCOM: The Application-Specific permission settings do not grant Local Activation permission for the COM server application with CLSID {D63B10C5-BB46-4990-A94F-E40B9D520160} and APPID {9CA88EE3-ACB7-47C8-AFC4-AB702511C276} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

    • Kernel-Power: The system is exiting connected standby, Reason: User Input

    It happens consistently every time the SB enters Sleep, is there is way to fix it? thanks

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  2. Anonymous
    2016-04-21T20:47:26+00:00

    I have hibernate completely disabled (as best I can tell), so my SB should only enter Sleep when I shut the clipboard or leave it idle or force it to Sleep though the Power menu. Early on when I was having the Sleep/Crash problem I suspected that it was happening when transitioning to Hibernate (2 hour default). Not now, I can say with confidence that Hibernate is not a factor with the Sleep issue on my SB. Unless the SB is ignoring the power settings. :)

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  3. Anonymous
    2016-04-21T16:08:36+00:00

    I've had the same problem(s). Even after DSIM repairs and rebuilding the machine from scratch so to speak, same problems. I agree the Surface Book is not ready as is, it has far too many nagging issues. I've had issues with the following:

    1. Surface Book crashing while asleep.
    2. roughly 20-30% of the time crashing after reattching the Surface Book (Internal_Power_Failure).
    3. dll files corrupted with my Nvidia GPU  (yes, even after refreshing my machine).
    4. Both USB ports seeming to have power issues (2 mice, multiple external hard drives and my headset randomly shutting off or experiencing an issue as though the port is overloaded) on TWO seperate Surface Books. This could also be some kind of driver issue but I don't know forsure, it's been a complete mess. 
    5. I've even had Windows Store pop up with windows store error 0x80073cf9 before and after refreshing the machine lol.

    Should I return it my second Surface Book? Probably. Out of all the issues however, it still seems shocking that there are so many problems putting this machine to sleep successfully.

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  4. Anonymous
    2016-04-21T15:45:28+00:00

    I get the same error as you, I was thinking on going through the painful process of reimage, DISM, etc., but I think now after all the feedback, I will just return it. I think the SB still requires a lot of tuning at the SW and probably HW level, to make it a reliable and stable platform. It's a great device and I like it a lot, but to me it's green, not ready for prime time, I cannot afford all the number of unexpected issues on my main working device, I need something more reliable, I might have to accept a trade off in functionality and capabilities (iPad Pro) for stability and predictability.

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  5. Anonymous
    2016-04-21T15:43:18+00:00

    Are you sure the problem will not happened while hibernating? do you use hibernation only when the SB will not be used for long periods of time or anytime? if is it anytime, that's pretty bad, because during the day I need the capability to quickly turn on the device, check for an email and then back to sleep again.

    It's really some kind of a joke that having the "latest Skylake" technology and the latest and "best Windows OS" we have to deal with all these basic issues.

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