Surface Duo 2 - permanent reboots after Update may 30 2023

Anonymous
2023-05-31T05:50:14+00:00

DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.

Saw also some postings on reddit regarding this new issue.

Surface | Surface Duo | Performance and maintenance

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Anonymous
2023-05-31T17:08:24+00:00

Updated June, 27 2023

Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.

Marking as "Answered" for now to raise visibility.

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  1. Anonymous
    2023-06-05T09:31:55+00:00

    Hello, I have a surface duo, couple of days ago it had system update, since then it restarts itself, it has a error about android recovery and if it continues to show up I should do the reset factory and erase all the information on it, I did it but sometime it shows up and most of the time it resets itself all of a sudden, what should I do??

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  2. Anonymous
    2023-06-05T10:30:17+00:00

    Duo 2 and no VPN.

    Think I'm going to try the recovery image when I get a chance today.

    https://support.microsoft.com/en-us/surface/recover-surface-duo-if-it-won-t-start-1e6fb3cf-4e24-92a8-bc05-4984274bc6a4

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  3. Anonymous
    2023-06-05T11:12:00+00:00

    Exactly the same with my Surface Duo 1..

    After multiple reboots, post update, I reset my Wi-Fi, Mobile & Bluetooth, and the update issue disappeared. After a couple of days, I turned my VPN (Cyberghost) back on again, and within minutes the problem reappeared. I turned the VPN back off, and the problem went away again, and has not returned for a few days now.

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  4. Anonymous
    2023-06-05T11:42:13+00:00

    When you say "I reset my Wi-Fi, Mobile & Bluetooth, .." what exactly did you do?

    Do you mean you mean (my system is german, so I try my best to translate) "Reset WLAN, mobile data & bluetooth" under "System - "Options for reset"?

    If so, does this delete all saved WiFi networks?

    Thx!

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