Surface Duo 2 - permanent reboots after Update may 30 2023

Anonymous
2023-05-31T05:50:14+00:00

DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.

Saw also some postings on reddit regarding this new issue.

Surface | Surface Duo | Performance and maintenance

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Anonymous
2023-05-31T17:08:24+00:00

Updated June, 27 2023

Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.

Marking as "Answered" for now to raise visibility.

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  1. Anonymous
    2023-06-02T07:09:32+00:00

    I can reproduce this problem on SD2. Changing to another WIFIor changing the Access Point due Mesh, Location Service stops and the SD2 reboot...

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  2. Anonymous
    2023-06-02T07:38:44+00:00

    Just turn off the Wifi

    there is a bug, use data and wait for an update

    Best

    I did turn off my wifi and wifi scanning for location services and it's working for 24hours with no restarts.

    Waiting for an update.

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  3. Anonymous
    2023-06-04T17:50:03+00:00

    Same issue here with Duo 1. It keeps trying to restart then factory reset. I can boot back to Android with try again option, but will try to factory reset again after some time periodically. Something definitely broken with last update.

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  4. Anonymous
    2023-06-04T18:15:32+00:00

    I have the bug on my Duo 1 too.

    I found it crashes when I have both my VPN and Wi-Fi turned on. Otherwise it's OK.

    Do you have a VPN?

    VPN + Wi-Fi = crashes

    VPN + mobile data = ok

    No VPN + Wi-Fi = ok

    Yours may be be different.

    I hope they send a patch soon.

    Good luck.

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