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DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.
Saw also some postings on reddit regarding this new issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Updated June, 27 2023
Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.
Marking as "Answered" for now to raise visibility.
15 days gone MS, any new information would be nice...
I'm in the same boat as you. The only way I can get my Duo 2 on, and have it stay on, is by leaving it on the charger.
And even then, it doesn't always boot up. It seems to cycle through the Windows logo and then show a battery charging symbol instead of booting into Microsoft Launcher many times (even though the phone has been plugged into the charger for hours/days). Just wierd.
Is this also happening with the surface duo 1? I am having the same issues. Would a factory reset help the problem?
I am responding to this thread on my new Samsung fold 4. It's an interesting device, and I'm still getting the hang of it. The best part is, I do not have to have it plugged in all the time, and it is not constantly restarting when I run a VPN to protect myself. I couldn't wait for Microsoft to figure out what they did wrong. They lost me as a customer because my daily driver duo 2 that I loved became unusable, and they have taken too long to fix it. People can't be left in a bad spot for this long, especially from a company that is supposed to be good with software. People will move on, and Microsoft has no one to blame but themselves.
