Surface Duo 2 - permanent reboots after Update may 30 2023

Anonymous
2023-05-31T05:50:14+00:00

DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.

Saw also some postings on reddit regarding this new issue.

Surface | Surface Duo | Performance and maintenance

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Anonymous
2023-05-31T17:08:24+00:00

Updated June, 27 2023

Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.

Marking as "Answered" for now to raise visibility.

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  1. Anonymous
    2023-06-06T16:49:31+00:00

    I'm sorry to hear that. It seems like everyone is experiencing slightly different issues. I have moved on to another phone. I miss my duo, but I can't risk it going dead on me while I'm working. I hope Microsoft fixes this soon. It's not good to leave your user base in a bad place. People will move on...

    At this point, I'd rather pay to have Microsoft fix it instead of just having a paperweight. Even if an independent shop could revive it, I doubt they could do anything about downgrading the OS.

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  2. Anonymous
    2023-06-07T00:30:13+00:00

    At this point, I'd rather pay to have Microsoft fix it instead of just having a paperweight. Even if an independent shop could revive it, I doubt they could do anything about downgrading the OS.

    Soooo out of the blue the phone suddenly decided to turn on... >.<

    Take the wins where ya can get them, I guess.

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  3. Anonymous
    2023-06-09T17:19:45+00:00

    But, also, (at least in my case), blue tooth needs to shut off also. I read people saying that, but forgot to turn off BT when I turned off my VPN and WiFi and kept having issues. So far what is working for me is +plugged into charger, +WiFi, -BT, -VPN. If I unplug the charger, the rebooting resumes.

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  4. Anonymous
    2023-06-09T17:20:52+00:00

    Any ETA on a resolution? Our phones are non-functional.

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