Surface Duo 2 - permanent reboots after Update may 30 2023

Anonymous
2023-05-31T05:50:14+00:00

DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.

Saw also some postings on reddit regarding this new issue.

Surface | Surface Duo | Performance and maintenance

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Anonymous
2023-05-31T17:08:24+00:00

Updated June, 27 2023

Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.

Marking as "Answered" for now to raise visibility.

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  1. Anonymous
    2023-06-06T09:39:13+00:00

    FWIIW, I didn't need to reset anything. Not wifi, mobile, nor Bluetooth.

    I just turn off my VPN when on wifi. Fixed it.

    Of course YMMV.

    By the way, I saw a poll on Reddit. Most Duo are not having problems.

    We're the lucky ones.

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  2. Anonymous
    2023-06-06T10:18:02+00:00

    It's true. At first i choose factory reset option after several restarts. It didn't work. After that

    I also reset network settings for guarantee,

    Turend my wifi off. It worked and fixed issue.

    After reading comments here, tried wifi without vpn, also works with no problem.

    I have no issue with Bluetooth btw.

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  3. Anonymous
    2023-06-06T10:21:12+00:00

    Update: Using the recovery image made it "better" but the device is still in a completely unusable state. The battery drain and extreme overheating is gone. It was able to stay on without needing to be connected to the charger. It has since reverted to boot looping unless it's connected. And while it is on, the screens will flicker off and on. But hey, at least I don't have to worry about it overheating... until that starts again too.

    Did the image restores the device to old firmware?

    If it does check for update several times.

    In this case you're lucky that u can stop updating the last one that broke the device.

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  4. Anonymous
    2023-06-06T10:42:23+00:00

    Did the image restores the device to old firmware?

    If it does check for update several times.

    In this case you're lucky that u can stop updating the last one that broke the device.

    It restored to build number 2023.425.15

    I checked for updates but that was the latest one.

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